Swedish Market | Backoffice Specialist

5 meses atrás


Lisbon, Portugal Bosch Group Tempo inteiro
Job Description

  • App and related software customer support;
  • First contact that the customer;
  • Analyze requests and answer accordingly;
  • Provide solutions and step by step guides to help customer's with the app usage;
  • Advise regarding software and app updates;
  • When necessary, inform customer the best way to get help regarding issues out of our range;
  • Inform second level support when there are recurrent issues they are not aware of;
  • Point of contact between the customer and the technical team;
  • Assist dealerships and customer support when the issue is the App.

Qualifications

What distinguishes you:

- Norwegian (C1 level) or Swedish (C1 level) Mandatory

- Fluency in English 

- Good communicative competencies, commitment and solutions oriented;

- Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone  and have interest in the travel industry (interest in modern widgets, e.g. App customer support, is a plus).



Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

 

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