Pillar Microsoft | Account Manager Support Specialist

2 semanas atrás

Lisbon, Portugal Devoteam Portugal Tempo inteiro
Job Description

  •  Works with the primary CSAM (Customer Success Account Manager) on account to help execute Projects and Program of work, coordinating customer deliveries with resource coordinators and other internal technical resources;
  • Produces reports against Customer Success Portfolios and contributes to executive level program reporting against key milestones and outcomes;
  • Reviews and manages service issues and blockers within customer organization, working closely with Microsoft Incident Management around support reactive cases and technical teams;
  • Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders;
  • Identifies customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions. Develops an awareness of the cloud technology marketplace, including Microsoft competitors;
  • Supports the Primary CSAM in account planning, promoting business and technical needs for change. Maintains the Customer Success Plans (CSPs) and supports Primary CSAM to keep it aligned with account plan priorities and develop bookable programs of work. Works with their customers to design programs that improve operational health.

Qualifications

  •  Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field;
  • 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience;
  • 1+ year(s) relevant work experience within customer industry;
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  • Reporting, knowledge in Excel; 
  • Project and stakeholder management;
  • Customer service.
     

 



Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

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