Operational Tech Lead

3 meses atrás

Lisbon, Portugal Bosch Tempo inteiro
Job Description

• You are part of the business team within the central IT of the Robert Bosch Group for the Power Tools division with a high customer interfacing activities

• Secures transition, integration and deployment of an organized and managed support and maintenance for new or changed IT Products/Solutions within existing GE (Operating Unit) landscape. Close integration of support, maintenance and design & build activities: Decides on the appropriate integration scenario and adjusts the scenario if required.

• Takes responsibility for maintaining required operational documentation (IT Operation Manual (ITOM) incl. Support Concept, Root cause analysis + mitigation, OLA, BCP, CMDB, SLM/SLA, etc.).

• Participate in IT Product/Solution release planning. Oversee impact of corresponding IT Product or Service changes and derive respective measures. This includes release planning, versioning, patches, changes of solution and corresponding IT Products and Services.

• Suggests and promotes service and quality improvements on an ongoing basis to continually improve quality and customer satisfaction for the IT solutions and products. Communicates proactively with unit counterparts (GE and IT Application Support Service Manager) to provide information on downtimes, maintenance windows, service improvement plans etc.

• Manage escalations as problem owner for all “run” aspects in the lifecycle of the IT solutions. Acts as "caretaker" for all end-to-end operation issues arising in the respective GE.

• Provides regular reports on IT Product/Solution support quality, performance and availability.

Qualifications

• Education: University degree in information technology, mathematics, economics, business informatics or a comparable course

• Personality: very strong in communication to articulate IT topics and lifelong learner

• Working method: agile – Kanban and scrum methodologies, solution and goal-oriented

• Experience: 1-2 years professional experience in the field of IT development, preferred: data analytics and data warehousing

• Know-how: Very good knowledge IT product lifecycle, SQL and PowerBI.

• Languages: very good knowledge of spoken and written English

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen We are looking forward to your application

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