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Lead Field Service Engineer
Há 2 dias
Job Description
OverviewRapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Role Overview
The individual will be responsible for the installation, repair and maintenance support of the full range of Rapiscan’s product’s in Portugal/Southern Europe. The Lead Engineer also manages the day to day service delivery of a small regional team of 5 to 10 Field Service Engineers.
Responsibilities
In Addition to the routine roles and responsibilities of the Field Service Engineer, the Lead Field Service Engineer will be allowed time and resources to complete the following additional tasks. Lead a regionalised team of 5 to 10 Field Service Engineers in day-to-day service activities Ensure regular communication of service department information and documentation is fed down to the regional team through regular telephone conferences and face to face individual or team meetings. Perform annual performance reviews for each team member. Act as Regional Team liaison with upper management highlighting achievements and areas of concern Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
Working towards an overall technical / team leadership role – training and mentoring will be offered. Excellent communication, organisational and administration discipline Previous experience working in a customer facing environment would be beneficial. Electronics and Computer experience essential, along with working knowledge of Microsoft office related programs. Electronics and computer knowledge. Minimum bachelor’s degree in engineering discipline (Mechanical/Electrical or Electronics) or Master’s or extensive experience/qualifications in subjects relevant to the role. Extensive experience working with a field-based customer support team servicing high tech security equipment and systems.
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