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Content Moderator Social media platform

2 meses atrás

Lisbon, Portugal Job Squad Tempo inteiro

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.

The Role

The main purpose of the role is to review user flagging reports regarding content on the popular social media platform. It is a very detail oriented role, where concentration and maturity is of high importance.

Your daily work will include tasks like these:

  • Review user flagging reports regarding website content
  • Understand and remain up-to-date with client’s policies and guidelines
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognise trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

Ideal Profile

  • You speak and write Dutch at a native level and you are fluent in English (B2).
  • Experience in customer care is an advantage, but not a must.
  • You have a good understanding and level of computer handling skills. Ability to deal with highly sensitive content (graphic images, among others).
  • Excellent problem-solving skills with the capability of research and identification of the right information.
  • You are professional and thorough.

What's on Offer?

  • Health Insurance & Life Insurance & Family Plan (Spouse and Children)
  • Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
  • Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  • Performance bonuses
  • Development opportunities (move to another project, team leader, quality analyst, HR department)
  • Social events