Data Driven | Service KPI Analyst
4 semanas atrás
- Data Collection and Analysis: Gather data from various sources to calculate key performance indicators (KPIs) related to service performance. This includes data on transaction accuracy, system availability, and other relevant metrics;
- Report Generation: Prepare and distribute monthly reports detailing the performance of various service KPIs. These reports should highlight trends, identify areas for improvement, and provide actionable insights;
- Collaboration: Work closely with different departments, such as IT, customer service, and operations, to ensure accurate data collection and to understand the context behind the numbers;
- Continuous Improvement: Identify opportunities for improving service performance based on KPI data. This may involve recommending changes to processes, systems, or training programs;
- Compliance and Standards: Ensure that all KPI calculations and reports comply with organizational standards and external regulations;
- Responsibility with Dates and Schedules: Maintain a high level of responsibility with dates and schedules to ensure timely and accurate reporting.
Qualifications
- Analytical Skills: Strong ability to analyze data and identify trends and patterns;
- Attention to Detail: High level of accuracy in data collection and report generation;
- Communication Skills: Ability to clearly present findings and recommendations to stakeholders;
- Technical Proficiency: Familiarity with data analysis tools and software, such as Excel, PowerBI, SQL, or specialized KPI tracking systems;
- Problem-Solving Skills: Ability to identify issues and develop effective solutions;
- Time Management: Excellent time management skills to meet deadlines and manage multiple tasks efficiently.
Additional Information
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
-
Data Driven | Service KPI Analyst
4 semanas atrás
Lisbon, Portugal Devoteam Tempo inteiroCompany Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...
-
Data Driven | Reporting Data Analyst
3 semanas atrás
Lisbon, Portugal Devoteam Portugal Tempo inteiroJob DescriptionWe're looking for a skilled professional to generate insightful reports and support strategic decision-making. If you have strong SQL skills, advanced Excel knowledge, and a knack for analyzing data to uncover trends, this opportunity is for you!Key Responsibilities:Generate and prepare daily, weekly, and monthly operational reports.Extract...
-
Data Driven | Data Scientist/Data analyst
2 meses atrás
Lisbon, Portugal Devoteam Tempo inteiroCompany Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...
-
Data Driven | Reporting Data Analyst
3 semanas atrás
Lisbon, Portugal Devoteam Tempo inteiroCompany Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...
-
Data Analyst/ Data Engineer
5 meses atrás
Lisbon, Portugal Equação IT Tempo inteiroData Analyst/ Data Engineer Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners. We are looking for a Data Analyst/ Data Engineer with the following...
-
Data & Transformation Analyst
4 semanas atrás
Lisbon, Portugal Indie Campers Tempo inteiroTHE ROLE As a Data & Transformation Analyst at Indie Campers, you will be responsible for managing the availability and accuracy of data related to our Support team’s operations. Your primary focus will be on automating processes and enhancing our data infrastructure. You´ll drive efficiency and performance improvements in customer support together...
-
Senior Data Analyst
Há 2 dias
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionJob Description : Create business-facing dashboards with high impact data visualizations and analysis with complex data structures which will support CIB to achieve its objectives in terms of operational risk management. Work closely with the other departments and entities to identify business needs, design effective data models, develop and...
-
Senior Data Analyst
1 dia atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description Job Description : Create business-facing dashboards with high impact data visualizations and analysis with complex data structures which will support CIB to achieve its objectives in terms of operational risk management. Work closely with the other departments and entities to identify business needs, design effective data models,...
-
Data & Transformation Analyst
4 semanas atrás
Lisbon, Portugal Indie campers Tempo inteiroABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
-
Data Engineer Senior
2 meses atrás
Lisbon, Portugal Grupo Data Tempo inteiroPosition: Data Engineer Senior you will be responsible for designing, developing, and maintaining our data infrastructure. You will work closely with our team of data scientists and analysts to ensure that our data is accurate, accessible, and secure. You will also be responsible for implementing data pipelines and ETL processes to support our data-driven...
-
Data Driven | Data Scientist
Há 1 mês
Lisbon, Portugal Devoteam Portugal Tempo inteiroJob DescriptionWe are looking for a Data Scientist to join our Data-Driven Intelligence:QualificationsAt least 5 years' of experience as a Data Scientist.Degree in software engineering or computer engineering or similar.Knowledge of the Energy & Utilities market and GDPR (valued).Ability to analyse critically and focus on problem-solving.Knowledge of Agile...
-
Data Driven | Data Scientist
Há 1 mês
Lisbon, Portugal Devoteam Tempo inteiroCompany Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...
-
Data Analyst
5 meses atrás
Lisbon, Portugal HRB Solutions Tempo inteiroDescription A HRB Solution s encontra-se em Processo de Recrutamento para empresa multinacional, líder na área da biotecnologia aplicada à área farmacêutica. No seguimento da sua estratégia de consolidação e crescimento, o nosso Cliente pretende recrutar um Data Analyst & Management Trainee para a Indústria Bio Farmacêutica . HRB Solutions ...
-
Data Analyst
5 meses atrás
Lisbon, Portugal ECI Tempo inteiroECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
-
Data Driven | Data Functional Analyst/Tester
3 semanas atrás
Lisbon, Portugal Devoteam Tempo inteiroCompany Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...
-
Data Driven | Data Functional Analyst/Tester
3 semanas atrás
Lisbon, Portugal Devoteam Portugal Tempo inteiroJob DescriptionResponsible for ensuring the quality and functionality of applications, using data analysis skills to generate insights into test results and system performance. This person plays a key role in developing and implementing functional test cases, while also analyzing and interpreting data to improve QA processes and identify potential...
-
Assurance Data Analyst
5 meses atrás
Lisbon, Portugal AstraZeneca Tempo inteiroAssurance Data Analyst Location: Lisbon, Portugal Competitive salary and benefits apply We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital...
-
Data Analyst
5 meses atrás
Lisbon, Portugal Veeva Systems Tempo inteiroThe Role Veeva Link’s vision is to build connected data applications to improve research and patient outcomes. We are looking for an organized and experienced data analyst to join the Veeva Link product team. You will participate in the development and implementation of a data governance framework. Your primary responsibility will be establishing...
-
Data Driven | Data Engineer
2 meses atrás
Lisbon, Portugal Devoteam Tempo inteiroCompany Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...
-
Data Driven | Data Engineer
4 semanas atrás
Lisbon, Portugal Devoteam Tempo inteiroCompany Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...