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Italian Speaking Customer Agent

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Lisbon, Portugal Eco Plus Solutions AB Tempo inteiro

Join a dynamic and innovative company that values customer satisfaction and employee growth. We are a leading firm in the streaming industry, providing exceptional services to clients worldwide. We pride ourselves on our diverse and inclusive culture, and we are looking for dedicated individuals to join our team.

Job Description: We are seeking a motivated and customer-focused Italian Speaking Customer Agent to join our team based in Lisbon. The ideal candidate will be passionate about delivering excellent customer service and will possess outstanding communication skills. As a Customer Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our streaming products and services.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide accurate and timely information regarding products, services, and company policies.
  • Resolve customer complaints and issues efficiently and professionally.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with other departments to ensure customer satisfaction and resolve complex issues.
  • Identify opportunities to improve customer experience and suggest proactive solutions.
  • Stay updated with product knowledge, company changes, and industry developments.

Requirements:

  • Fluent in Italian and proficient in English (both written and spoken).
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a remote team.
  • Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
  • Reliable high-speed internet connection and a quiet workspace.

Benefits:

  • Competitive salary and performance-based bonuses.
  • 2000 sign-on bonus.
  • Comprehensive training and continuous professional development.
  • Supportive and inclusive company culture.
  • Health and life insurance coverage.
  • Relocation package if coming from abroad, including flight tickets to Lisbon and accommodation support.

How to Apply: If you are a passionate individual with a commitment to providing excellent customer service, we would love to hear from you.