French Speaking Customer Advisor

1 semana atrás

Braga, Portugal Cross Border Talents Tempo inteiro

Join our dynamic and innovative e-commerce company, a leader in the industry committed to providing exceptional customer experiences across the globe. We specialize in offering a wide range of products and services that cater to the needs and preferences of our diverse clientele. As we continue to grow and expand our market presence, we are seeking a dedicated and enthusiastic French-speaking Customer Advisor to join our remote team based in Portugal. If you have a passion for customer service and want to be part of a forward-thinking company, this opportunity is perfect for you

Job Description:

Position Summary: As a Remote French-Speaking Customer Advisor, you will be the first point of contact for our valued French-speaking customers. Your primary responsibility will be to deliver exceptional customer service and support, ensuring that every interaction with our customers is positive and productive. You will handle a variety of customer inquiries, from product information and order status to troubleshooting and resolving issues. Your goal is to enhance customer satisfaction and loyalty by providing prompt, accurate, and professional assistance.


Key Responsibilities:

  • Customer Support:

    • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
    • Provide accurate information about products, services, order status, and policies.
  • Issue Resolution:

    • Troubleshoot and resolve customer issues effectively.
    • Handle complaints, process returns and exchanges, and escalate complex issues to the appropriate department when necessary.
  • Order Management:

    • Assist customers with placing orders, tracking shipments, and ensuring timely delivery.
    • Address any discrepancies or issues related to orders.
  • Product Knowledge:

    • Maintain up-to-date knowledge of our product range and services.
    • Provide detailed and accurate product information to customers to help them make informed purchasing decisions.
  • Customer Relationship Management:

    • Build and maintain positive relationships with customers.
    • Follow up on customer inquiries to ensure resolution and satisfaction.
  • Feedback and Improvement:

    • Gather customer feedback and provide insights to improve our products, services, and customer support processes.
  • Team Collaboration:

    • Work closely with other team members and departments to ensure a cohesive and efficient customer service experience.
    • Participate in team meetings and training sessions.
  • Technical Support:

    • Provide basic technical support for our e-commerce platform and assist customers with navigating the website, using online tools, and troubleshooting common issues.
  • Documentation:

    • Maintain accurate records of customer interactions, inquiries, issues, and resolutions in our customer service database.

Requirements:

  • Language Proficiency:

    • Fluency in French (both written and spoken) is mandatory.
    • Proficiency in English or Portuguese is a plus.
  • Communication Skills:

    • Excellent verbal and written communication skills.
    • Ability to convey information clearly, concisely, and with empathy.
  • Customer Service Orientation:

    • Strong customer service skills with a focus on customer satisfaction.
    • Ability to handle challenging situations with professionalism and patience.
  • Technical Skills:

    • Basic computer skills and familiarity with e-commerce platforms and tools.
    • Ability to learn new software and systems quickly.
  • Problem-Solving:

    • Strong analytical and problem-solving skills.
    • Ability to think critically and resolve issues efficiently.
  • Adaptability:

    • Ability to work in a fast-paced and dynamic environment.
    • Flexibility to adapt to changing priorities and customer needs.
  • Team Player:

    • Ability to work independently and collaboratively within a remote team.
    • Strong interpersonal skills and a positive attitude.
  • Experience:

    • Prior experience in customer service or the e-commerce industry is beneficial but not mandatory.
    • Training will be provided.

What We Offer:

  • Equipment:

    • All necessary devices and tools to perform your job effectively will be provided by the company.
  • Remote Work:

    • Enjoy the flexibility and convenience of working from home.
  • Training and Development:

    • Comprehensive training program to help you succeed in your role.
    • Opportunities for continuous learning and career growth.
  • Competitive Salary:

    • Attractive compensation package with performance-based incentives.
  • Supportive Environment:

    • Join a supportive and inclusive team that values collaboration, innovation, and excellence.
  • Work-Life Balance:

    • Flexible working hours to help you balance your personal and professional life.

 If you are a customer-oriented individual with a passion for delivering exceptional service, we would love to hear from you

  • French Speaking Customer Service Advisors

    2 semanas atrás

    Braga, Braga, Portugal Recruitment Direct Tempo inteiro

    :French Speaking Customer Service Advisors - Office based - 6 month contractBraga, Portugal€15,285 per year including allowancesOur client based in Braga is recruiting for French Speaking Customer Service Advisors.Provide support for customer questions related to the use of the application, mainly through inbound calls.The role involves answering questions...

  • French-speaking Financial Advisor in Braga

    3 semanas atrás

    Braga, Portugal Kulture Talent-GlobalRecruitment Tempo inteiro

    Join Our Team as a French-Speaking Financial Advisor in Braga! As a French-speaking advisor, you'll be responsible for delivering comprehensive and high-quality assistance to entrepreneurs and small businesses. Your primary role will involve handling level 1 customer inquiries over the phone, ensuring each interaction is informative and satisfactory. Key...

  • French Speaking Customer Service

    4 semanas atrás

    Braga, Portugal Recruitment Direct Ltd Tempo inteiro

    **French Speaking Customer Support - Hybrid** **Braga, Portugal** **Base Salary €970 per month including shift and lunch allowance + life insurance** Our client based in Braga, Portugal is recruiting French Speaking Customer Service Advisors. This is a hybrid role working between the office and home. **Job Type**: Permanent **Salary**: 970.00€ per...

  • French Speaking Customer Service

    4 semanas atrás

    Braga, Portugal Recruitment Direct Ltd Tempo inteiro

    **French Speaking Customer Support - Remote** **Braga, Portugal** **Base Salary €970 per month including shift allowance + lunch allowance about €160 per month + life insurance** Our client based in Braga, Portugal is recruiting French Speaking Customer Service Advisors. This is a remote role. **Job Types**: Full-time, Permanent **Salary**:...

  • French Speaking Customer Advisor

    3 semanas atrás

    Braga, Portugal Cross Border Talents Tempo inteiro

    Join our vibrant and cutting-edge e-commerce enterprise, a frontrunner in the industry dedicated to delivering outstanding customer experiences globally. We provide a diverse array of products and services tailored to the unique needs and preferences of our extensive customer base. As we continue to expand our market presence, we seek a passionate and...

  • French Speaking Customer Service

    2 semanas atrás

    Braga, Braga, Portugal Recruitment Direct Ltd Tempo inteiro

    French Speaking Customer Support - HybridBraga, PortugalBase Salary €970 per month including shift and lunch allowance + life insuranceOur client based in Braga, Portugal is recruiting French Speaking Customer Service Advisors.This is a hybrid role working between the office and home.Salary: 970.00€ per monthApplication Question(s): This is a hybrid role...

  • French-speaking Financial Advisor in Braga

    2 semanas atrás

    Braga, Braga, Portugal Kulture Talent-GlobalRecruitment Tempo inteiro

    Join Our Team as a French-Speaking Financial Advisor in BragaAs a French-speaking advisor, you'll be responsible for delivering comprehensive and high-quality assistance to entrepreneurs and small businesses. Your primary role will involve handling level 1 customer inquiries over the phone, ensuring each interaction is informative and satisfactory.Key...

  • French Speaking Customer Service

    2 semanas atrás

    Braga, Braga, Portugal Recruitment Direct Ltd Tempo inteiro

    French Speaking Customer Support - RemoteBraga, PortugalBase Salary €970 per month including shift allowance + lunch allowance about €160 per month + life insuranceOur client based in Braga, Portugal is recruiting French Speaking Customer Service Advisors.This is a remote role.Job Types: Full-time, PermanentSalary: 970.00€ per monthApplication...

  • French Speaking Customer Service

    2 semanas atrás

    Braga, Braga, Portugal Recruitment Direct Ltd Tempo inteiro

    French Speaking Customer Support - HybridBraga, PortugalBase Salary €970 per month including shift and lunch allowance + life insuranceOur client based in Braga, Portugal is recruiting French Speaking Customer Service Advisors.This is a hybrid role working between the office and home.Job Type: PermanentSalary: 970.00€ per monthApplication Question(s):...

  • French Speaking Online Banking Advisor

    Há 7 dias

    Braga, Portugal Talingual Tempo inteiro

    Role: French speaking Online Banking Advisor Salary: gross monthly salary around 970 euro gross p/m + Euro 150 p/m performance bonus potential plus net per working day 7.23 Euro food voucher and 20 Euro transport allowance p/m Working hrs: 40 hrs p/week, rotational between Monday - Friday 08.00 – 17:00 The Company Our client is a global outsourcing partner...

  • French Speaking Customer Advisor

    2 semanas atrás

    Braga, Braga, Portugal Cross Border Talents Tempo inteiro

    Join our dynamic and innovative e-commerce company, a leader in the industry committed to providing exceptional customer experiences across the globe. We specialize in offering a wide range of products and services that cater to the needs and preferences of our diverse clientele. As we continue to grow and expand our market presence, we are seeking a...

  • French Speaking Online Banking Advisor

    2 meses atrás

    Braga, Portugal Talingual Tempo inteiro

    Role: French speaking Online Banking Advisor Salary: gross monthly salary around 970 euro gross p/m + Euro 150 p/m performance bonus potential plus net per working day 7.23 Euro food voucher and 20 Euro transport allowance p/m Working hrs: 40 hrs p/week, rotational between Monday - Friday 08.00 – 17:00 The Company Our client is a global outsourcing...

  • French Speaking Online Banking Advisor

    4 semanas atrás

    Braga, Portugal Talingual Tempo inteiro

    Role: French speaking Online Banking Advisor Salary: gross monthly salary around 970 euro gross p/m + Euro 150 p/m performance bonus potential plus net per working day 7.23 Euro food voucher and 20 Euro transport allowance p/m Working hrs: 40 hrs p/week, rotational between Monday - Friday 08.00 – 17:00 The Company Our client is a global outsourcing...

  • French Speaking Online Banking Advisor

    2 semanas atrás

    Braga, Braga, Portugal Talingual Tempo inteiro

    Role: French speaking Online Banking AdvisorSalary: gross monthly salary around 970 euro gross p/m + Euro 150 p/m performance bonus potential plus net per working day 7.23 Euro food voucher and 20 Euro transport allowance p/mWorking hrs: 40 hrs p/week, rotational between Monday - Friday 08.00 – 17:00The Company Our client is a global outsourcing partner -...

  • French Speaking Online Banking Advisor

    Há 3 dias

    Braga, Portugal Talingual Tempo inteiro

    Role: French speaking Online Banking AdvisorSalary: gross monthly salary around 970 euro gross p/m + Euro 150 p/m performance bonus potential plus net per working day 7.23 Euro food voucher and 20 Euro transport allowance p/mWorking hrs: 40 hrs p/week, rotational between Monday - Friday 08.00 – 17:00The Company Our client is a global outsourcing...

  • French Speaking Advisor- Braga

    4 semanas atrás

    Braga, Portugal Maria Costa Tempo inteiro

    **Position description**: - Full time job (8 hours a day and 5 days a week - total of 40 hours per week) - Experience in Recruitment is mandatory - Easy and fast recruitment process - Work from an office in Braga **Your new employer**: A worldwide renowned outsourcing company that provides services of customer and technical support. This job offer will be...

  • Remote French speaking Customer Advisor in Portugal

    2 semanas atrás

    Braga, Braga, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a French-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our French-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...

  • Remote French speaking Customer Advisor in Portugal

    2 semanas atrás

    Braga, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a French-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our French-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...

  • French Speaking Advisor for a Financial Application

    3 semanas atrás

    Braga, Portugal Webhelp Tempo inteiro

    **About Webhelp** **Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By **choosing Webhelp** you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries. Join us at **Webhelp Portugal** and you will have the opportunity to be part of a...

  • French-Speaking Customer Support Representative

    2 meses atrás

    Braga, Portugal Cross Border Talents Tempo inteiro

    Job Description: Are you fluent in French and passionate about providing outstanding customer support? Join our team as a French-Speaking Customer Support Representative in the vibrant city of Braga, Portugal. Responsibilities: Deliver exceptional customer service to French-speaking clients via phone, email, and chat. Handle customer inquiries, concerns, and...