Head of Onboarding

Há 1 mês


Lisbon, Portugal Bnberry Tempo inteiro

Bnberry is at the forefront of revolutionizing the connection between hotels and resorts and short-term rental platforms through innovative technology. Our mission is to streamline the accommodation listing process, making it more efficient and accessible. We are looking for a dynamic and experienced Head of Onboarding to join our team and contribute to our vision of transforming the hospitality industry.

Role Overview:

The Head of Onboarding at Bnberry plays a critical role in enhancing the quality of content and the efficiency of our client onboarding processes. This position involves leading a multifaceted team dedicated to both our self-service product clients and those requiring full onboarding assistance. The ideal candidate will be responsible for devising strategies to improve listing conversion rates and accelerate the onboarding process, ensuring high-quality content across all platforms.

Key Responsibilities:

  • Develop and implement comprehensive onboarding strategies to improve content quality and streamline client integration, focusing on both self-service and full-service clients.
  • Establish and refine onboarding procedures, training programs, and content strategies to enhance listing effectiveness and ensure continuous team improvement.
  • Collaborate closely with the product team to integrate and optimize AI tooling, aiming for innovation in content development and process efficiency.
  • Lead, motivate, and expand the onboarding team to meet evolving client needs and company goals.
  • Monitor and analyze key performance indicators (KPIs) related to listing conversion rates and onboarding velocity, implementing improvements as necessary.
  • Foster strong relationships with clients and internal stakeholders to ensure a seamless onboarding experience and the successful adoption of our software.
  • Stay abreast of industry trends and technological advancements to continually refine onboarding strategies and tools.

Requirements

  • Proven experience in a leadership role within onboarding, customer success, or a similar field, preferably in the technology or hospitality sector.
  • Strong understanding of content strategy, digital marketing, and AI tooling.
  • Demonstrated ability to develop and implement successful onboarding strategies and training programs.
  • Exceptional communication, leadership, and project management skills.
  • Analytical mindset with a focus on achieving key business outcomes, such as improved listing conversion rates and increased onboarding velocity.
  • Ability to work collaboratively with cross-functional teams and adapt to rapidly changing environments.

Benefits

  • Competitive base salary of $30k-40k annually
  • Eligible performance bonuses.
  • Paid time off and vacation
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment where innovation is encouraged.

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