Oracle Service Cloud
4 semanas atrás
iQube iQube is an IT consulting company based in Lisbon, Portugal, specializing in accelerating its clients' digital transformation through intelligent and efficient technological solutions. The company focuses on three main areas of services: IT Outsourcing (providing scalable integration of experienced professionals), Project Implementation (custom software development, web, and mobile applications), and AI Consulting (helping organizations implement and optimize Artificial Intelligence strategies, from feasibility assessments to building predictive systems). iQube operates with a flexible, customer-centric approach, supporting both Portuguese national operations and international customers through a nearshore model. Oracle Service Cloud (OSC) Implementation Lead (Based in Portugal) Role Overview We are looking for a Senior Consultant to act as the Oracle Service Cloud (OSC) Implementation Lead in a large-scale Financial Services transformation project. This role is pivotal in leading the full configuration and implementation of Oracle Service Cloud from scratch, orchestrating the migration of three on-premise legacy systems—Sun Accounts (financial system), Oracle CRM, and Microsoft Dynamics CRM, into a unified Oracle Service Cloud platform. The OSC Expert will ensure a high-quality, scalable customer service solution that supports critical financial services operations (such as customer support, account management, and service inquiries) while maximizing configuration and minimizing custom development to align with business goals. The ideal candidate combines deep expertise in Oracle Service Cloud architecture and configuration with strong leadership and stakeholder management skills. This is a remote position with occasional travel to the UK, over a 1-year project duration. Professional Skills • Proven ability to lead and coordinate cross-functional, multi-vendor teams. • Strong communication and presentation skills, with the ability to influence senior stakeholders. • Excellent stakeholder management and client relationship-building skills. • Demonstrated risk management and issue mitigation skills. • Ability to thrive in fast-paced, large-scale transformation program environments. • Strong analytical mindset with a commitment to quality assurance and delivery excellence. Experience and Qualifications • Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. • 5+ years of experience implementing Oracle Service Cloud solutions and leading project teams. • 3+ years of hands-on expertise with Oracle Service Cloud configuration, customization, and integration. • Experience with Oracle Field Service Cloud or other Oracle CX applications is a plus. • Background in Energy & Utilities sector with knowledge of customer service processes is preferred. • Oracle Service Cloud (RightNow) certification or relevant Oracle CX certification is highly desirable. • Prior experience in large-scale CRM or customer service platform implementations is highly desirable.
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Oracle Service Cloud
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Portugal NBCC Consulting Tempo inteiroA NBCC CONSULTING é uma empresa de Tecnologias de Informação dedicada à consultoria, desenvolvimento, implementação e manutenção de sistemas de informação que contribuem para o progresso da sociedade e para os objetivos dos nossos Clientes. Função: Procuramos Oracle Service Cloud Consultant para integrar uma equipa dinâmica e participar em...
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Portugal Mootiva Tempo inteiroSenior Consultant – Oracle Service Cloud (Implementation Lead) Setor: Financial Services Localização: Remoto (Europa) | Viagens ocasionais ao Reino Unido Na Mootiva, estamos a recrutar um Senior Consultant – Oracle Service Cloud Implementation Lead para integrar um projeto internacional de grande dimensão no setor dos Serviços Financeiros. Esta...
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Senior Consultant – Oracle Service Cloud
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Portugal Mootiva Tempo inteiroSenior Consultant – Oracle Service Cloud (Implementation Lead)Setor: Financial ServicesLocalização: Remoto (Europa) | Viagens ocasionais ao Reino UnidoNa Mootiva, estamos a recrutar um Senior Consultant – Oracle Service Cloud Implementation Lead para integrar um projeto internacional de grande dimensão no setor dos Serviços Financeiros.Esta função...
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Oracle Service Cloud
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Portugal iQube IT Consulting Tempo inteiroiQube iQube is an IT consulting company based in Lisbon, Portugal, specializing in accelerating its clients' digital transformation through intelligent and efficient technological solutions. The company focuses on three main areas of services: IT Outsourcing (providing scalable integration of experienced professionals), Project Implementation (custom...
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Oracle Service Cloud
4 semanas atrás
Portugal iQube IT Consulting Tempo inteiroiQube iQube is an IT consulting company based in Lisbon, Portugal, specializing in accelerating its clients' digital transformation through intelligent and efficient technological solutions. The company focuses on three main areas of services: IT Outsourcing (providing scalable integration of experienced professionals), Project Implementation (custom...
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Portugal act digital Tempo inteiroWe are looking for an Oracle Cloud HCM Integrations Engineer to join a team responsible for designing, implementing, and operating integrations around Oracle Cloud HCM. The role covers both Build (projects, enhancements, new workflows) and Run (supervision, maintenance, continuous improvement) activities, ensuring reliable and secure HR data flows across...
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Portugal Neotalent Conclusion Tempo inteiroWho are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
