ServiceNow Business Analyst

Há 6 horas


braga, Portugal Ankix Tempo inteiro

A Ankix , empresa de consultoria e outsourcing com foco em pessoas, clientes e projetos de longo prazo, está a reforçar a sua equipa com um ServiceNow Business Analyst Senior para uma missão estável e continuada. Descrição da Função Este profissional irá atuar como ponte entre o cliente e a equipa de desenvolvimento , assegurando a correta tradução das necessidades de negócio em soluções eficazes na plataforma ServiceNow , no contexto de manutenção aplicacional e projetos evolutivos . Principais responsabilidades: Trabalhar de perto com stakeholders de negócio para identificar, analisar e documentar requisitos em ServiceNow ; Analisar processos existentes, identificando gaps e oportunidades de melhoria; Recomendar boas práticas para otimização de: Incident Management Problem Management Change Management Asset Management Garantir alinhamento com o framework ITIL e políticas organizacionais; Atuar como liaison entre utilizadores de negócio e a equipa de desenvolvimento ServiceNow; Apoiar atividades de suporte operacional, manutenção corretiva, evolutiva e projetos. Perfil e Competências +5 anos de experiência como Business Analyst em ServiceNow ; Conhecimento sólido e transversal da plataforma ServiceNow ; Experiência comprovada em ITSM e CSM ; Forte capacidade de análise, comunicação e gestão de expectativas; Mentalidade Agile ; Conhecimentos de SAFe serão valorizados. Idiomas Inglês fluente (obrigatório). Nível de Experiência Senior (+5 anos).


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