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Head of Community
Há 2 horas
Head of Community & Events Role Overview The Head of Community & Events is the conduit between Outsite, its members, and its global locations. This role owns the end-to-end community experience across online platforms, IRL activations, and events , while managing local Community Managers and ensuring a consistent, high-quality Outsite guest experience. You will design and execute community strategy, host and oversee online and in-person events, manage and support Community Managers across locations, and serve as a visible representative of Outsite both online and on the ground. Success in this role is measured through member retention, sentiment, referrals, engagement, and conversion via community-led initiatives . Key Responsibilities 1. Community Strategy & Activation Lead Outsite’s global community function across digital and in-person touchpoints. Design, execute, and maintain a cohesive community strategy that fosters belonging, connection, and advocacy. Create and manage a recurring community events calendar (online and IRL). Identify, empower, and support community ambassadors —members who help activate local culture and programming. Ensure consistent community standards and guest experience across all ~40 Outsite locations. 2. Community Manager Leadership Train, support, and manage Community Managers across locations. Conduct regular check-ins: Twice per month for new managers (first month), Monthly for performance support, Quarterly performance evaluations Plan annual community managers retreat (4x per year) Keep Community Managers engaged, aligned, and motivated within the broader Outsite Community. Flag performance issues and operational concerns to the COO as needed. 3. IRL Events & Location-Based Programming Oversee all Cowork Cafe and house-level event programming in collaboration with local managers. Guide event strategy: topics, formats, speakers, and experience design. Coordinate logistics, RSVPs, and publishing (including Meetup). Ensure alignment between Cowork Cafe managers and Marketing on deadlines and deliverables. Travel frequently across Europe to host or attend events, launch parties, retreats, pop-ups, run clubs, and community activations. Check in with local managers before and after each event to ensure quality and consistency. Track event performance and review analytics quarterly to refine programming. 4. Online Community Management Own and maintain Outsite’s online community spaces (WhatsApp, Member Hub). Add new locations and onboard members into relevant channels. Monitor, troubleshoot, and resolve issues within community platforms. Establish consistent engagement rituals (news updates, questions, polls, prompts). Respond to member inquiries and act as a liaison between members and the Outsite team. Maintain an active, authentic presence in community discussions. 5. Online Events Oversee Outsite’s online events program. Host or moderate 1–2 online events per month , including mixers, expert talks, networking sessions, Q&As, and skill-shares. Track attendance, engagement, and conversion from online events. 6. Membership Management Welcome and onboard new members through intros, small group sessions, and city-based meetups. Collect, synthesize, and share community feedback with Operations, Product, Marketing, and Leadership. Reach out to our most active Members Connect with Members who are disengaged with Outsite Leverage community insights to improve member experience and retention. Partner with Growth to amplify referrals, testimonials, and community-led word-of-mouth. 7. Presence & Brand Representation Serve as a visible and trusted Outsite community representative. Engage regularly in online community spaces (welcomes, replies, recaps, highlights). Appear on Outsite’s LinkedIn and Instagram around events, house visits, and community stories (in collaboration with Marketing; not responsible for content strategy - only self-publishing). Uphold Outsite’s premium brand, tone, and aesthetic in all member-facing interactions. 8. Membership Sales Take scheduled calls with prospective members. Clearly explain and sell the Outsite Membership. Support conversion through community-led storytelling and event participation. 9. Quarterly Projects Lead or contribute to quarterly, project-based initiatives across Impact, Marketing, and Sales. Example focus area: Trips Product Program 28-day itineraries with the support of local community managers, to be sold via outsite.co/outsite-trips Take part in the itineraries when needed (likely to be in host capacity for part of the trip, as well as the local manager) Collect feedback on trips and use it to shape future Trips products Support promotion and marketing of the Trips, supporting the Outsite Marketing team Community Metrics & Reporting Track and report on: Member sentiment Referral volume Online and IRL event participation Conversion from events Community-driven retention UGC and community advocacy output Use insights to iterate on programming, communication, and experience. Ideal Profile Based in Europe and willing to travel extensively 3–5+ years experience in community building, hospitality, events, or membership-led businesses Exceptional host and facilitator (online and in-person) Highly social, warm, organized, and people-driven Strong operational and logistical skills Confident public-facing communicator, comfortable on camera Brand-aware with strong aesthetic and experience standards Fluent in English; additional languages a plus
