Customer Service Manager

Há 19 horas

portugal Embraer Tempo integral

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We are currently seeking to recruit a Customer Services Manager for our EMEA Defense Aftermarket Services and Support organization.

Location: Lisbon Area, Portugal.

Develop trustful relationships with customers. This person will be Embraer main point of contact for the customer.
Coordinate with customers and internally lead the account team on actions related to the contracts and overall support and services, keeping track of operational and contractual KPIs.
Oversee account results (customer satisfaction, Embraer delivery performance, financial results, sales) and act internally (within Embraer) and externally (with customers) to maximize results and customer satisfaction.
Report customer trends and capture market trends and other relevant information about the region/customer.
Actively participate in local customer events and conferences.

Business management or engineering degree or equivalent.
5-8 years of experience in the customer support or airline industry (maintenance, engineering).
Fluent in Portuguese and English, both written and spoken, is a must.
Excellent written and verbal communication skills and ability to liaise at all levels of the organization as well as with external parties.
Strong leadership and routine management skills.
Project management, financial and contractual skills.
Ability to work on both technical and commercial topics, bridging operation and contractual topics.
Knowledge of aviation and ideally knowledge of Embraer products and their components is desired.
Knowledge of public hiring processes, legal, defense industry is also desired.
Able to work in a dynamic, deadline-driven environment with many complexities. Flexible, with a sense of urgency and customer support orientation are key attributes.
Available to travel at short notice, conduct international missions.
Candidates must be eligible to reside and work in the EU.

Customer Service and Business Development
Industries: Aviation and Aerospace Component Manufacturing; Airlines and Aviation