Credit Collections Specialist

Back in 1966, in Marseilles, when the world was talking about Start Trek , Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services leaded by the bold Pierre Bellon.Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400 thousand dedicated and brave colleagues, in 64 countries, that lead us to where we are today.Portugal is no exception and 7 years ago, our shared service center – Sodexo Business Services – SBS, was born In here, you will have the chance to be part of several Financial teams like Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, Master Data, among others, that support European markets, making sure the business continues to growth.Are you bold enough to join our crew, with your unique character and ideas, and make us even bigger?We are waiting for you And so, your careerIn the meantime, check the opportunity below:CREDIT & COLLECTIONS SPECIALISTWe are looking for warriors to integrate our collections team.To be accepted, you must "live" according to our "commandments" ⚔️Willingness - unbreakable will and determinationAdventurous - be bold, willing to try new or difficult things ♂️Reliable – be trustworthy, worthy of reliance or dependenceResilient – be able to recover readily from adversityInspired – influence and be inspirational for others ♂️Oriented – be customer-oriented and focusedRemarkable – be worthy of notice/consideration; extraordinary⚙What will you do?Interacting with customer Account Payable to chase invoice approvals and payments.Follow up the dunning process and the established collections workflow.Sent reminders, dunning letters, statement of accounts, register letters, among others.Call customers or operations when needed.Provide collections status for customer line items.Disputes management (invoice quality issue).Challenges any failure in the process preventing fast turn-around of invoices, i.e. disputes.Support escalation for delinquent customers, higher overdue amounts, and/or aging.Get remittance or payment information for allocation purposes.Manage key/critical customer relationships.Includes establishing teamwork and handover points between customers, local finance teams, operations, internal teams.Proactively reconcile invoices by working with both the local finance team or operations and the customer representatives to ensure payments by the due date.Liaise contra accounts (customer and supplier account reconciliation).Provide status and trade debtor reporting for operations, local finance team, and senior management.Ensure support that all team objectives are met (overdue levels and/or cash targets).Support with litigation, administration, and bankruptcy process.Lead credit committees/debt calls with operations and/or senior management.Provide additional analysis as required.Doubtful account analysis supports with communication of any eventually required write-off or bad-debt provisions.Manage all the necessary validations for customer refunds when neededLiaise credit, financial and commercial risk reports from compliance companies like Dun&BradstreetValidate risk alerts, payment terms and customer master data with creation purposeWhat you'll need to succeed?:University degree (will be a plus, preferable in Finance / Accounting / Management / related fields).Relevant work experience (in collections or credit management department, shared service centers, accounting, or business area).SAP or other accounting ERP skills (will be a plus).Good communication skills (verbal and written), active listener, and customer focus-oriented.Fluent in EnglishProblem Solver.Prioritization and organization skills.Assertive, influencing others but also a team player.Relationship builder, pro-active, responsive and action-oriented.Ability to work under pressure.Business Oriented (Credit and Collections / Billing / Payment allocations / Sales and Operations).What we have to offer you?Hybrid working model;Flexible working hours;Health & Life Insurance;Attractive Meal allowance paid in Meal Card;Additional Days off: extra vacation day, employee’s birthday, volunteering day;More than 6000 free online courses;Opportunity to grow professionally inside the Company;Possibility to participate in multicultural projects;Several internal activities aiming to promote our team´s wellbeing.We are waiting for youSend your CV to our email with the title of the role on the subject.Check all the opportunities on our career website ( out more about Sodexo: is committed to creating a diverse environment and is proud to be an equal opportunity employer. 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