German speaking Customer Service

Encontrado em: beBee S PT - 2 semanas atrás

Sliema, Portugal SpotOn Connections Tempo inteiro
  • Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.
  • Provide customers accurate and relevant information about products, services and promotions based on needs.
  • Educate customers to use all online self-service tools.
  • Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
  • Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed.
  • Work towards simplifying the existing processes to reduce effort.
  • Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets.
  • Perform against all key Customer service goals.
  • Knowing individual targets and individual performance management
  • Take ownership for your development. Look for opportunities to grow
  • Work on individual career progression plan and manage training plan completion.
  • Have an overview about required development activities and participate on them as well.
  • Looks for feedback and development activities to improve in skills related to the current work.
  • Developing others - create and support opportunities for building skills to execute current and future responsibilities.
  • Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.
  • Language skills: English C1 and German â C1 level (speaking & writing), other language is a plus.
  • Middle education degree.
  • PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills).
  • Communication skills â verbal and written: Communicates effectively over the phone and in written transactions.
  • Flexibility and shift work is required.
  • An experience in the contact service environment is a preferable advantage.
  • An online gaming experience is a plus.
  • Health insurance;
  • Access to LinkedIn Learning;
  • Access to Employee Assistant Tool;
  • Fruit and coffee in the office;
  • Protocols with local partners' Birthday;
  • Day: 1 Extra leave day per year;

  • Dutch or German Customer Service Agent

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentGood communication skills, both verbal and oralExcellent native level written and spoken of Dutch or German languageProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts, and skills as well...

  • Hebrew speaking Customer Service Agent

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective...

  • German Customer Support

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/orB2B environmentGood communication skills, both verbal and oralExcellent native level written and spoken communication skills in the language of supportProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts,...

  • German speaking Team Lead-Lisbon-JID: 304238

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    Overall accountability and responsibility for the team’s performance.Responsible for direct leadership, supervision, development and engagement of 16-22 Advisors and Senior Advisors to deliver excellence in Customer Service.Provides guidance, support, engagement and coaching to all direct reports along with regular meetings in order to drive...