Dutch or German Customer Service Agent

Encontrado em: beBee S PT - 2 semanas atrás

Sliema, Portugal SpotOn Connections Tempo inteiro
  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral
  • Excellent native level written and spoken of Dutch or German language
  • Proactive attitude and strong team-spirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures
  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*

  • German speaking Customer Service

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.Provide customers accurate and relevant information about products, services and promotions based on needs.Educate customers to use all online self-service tools.Proactive suggesting improvements to improve efficiency, productivity,...

  • Hebrew speaking Customer Service Agent

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective...

  • German Customer Support

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/orB2B environmentGood communication skills, both verbal and oralExcellent native level written and spoken communication skills in the language of supportProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts,...

  • German speaking Team Lead-Lisbon-JID: 304238

    Encontrado em: beBee S PT - 2 semanas atrás

    Sliema, Portugal SpotOn Connections Tempo inteiro

    Overall accountability and responsibility for the team’s performance.Responsible for direct leadership, supervision, development and engagement of 16-22 Advisors and Senior Advisors to deliver excellence in Customer Service.Provides guidance, support, engagement and coaching to all direct reports along with regular meetings in order to drive...