Back Office Specialist

4 semanas atrás

Lisbon, Portugal portugal.xpatjobs Tempo inteiro
As a Back-Office Specialist, you will interact as a problem-solver. You will support your customer-facing colleagues and handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices.

Your responsibilities and impact as Back Office Specialist will be:

Local goal: Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase (order inducing, item delivery, flavor changes)
Liaise with partners and provide direction for issue resolution in order to achieve customer satisfaction
Perform investigations that will lead to decisions which will impact relations with customers and partners
Outreach to costumers via phone and email to relay issue resolution, provide updates and investigate

Skills, qualifications and interests you need to succeed in this role:

You have a native level in French (excellent written and verbal communication skills)
You have an advanced level of written and spoken English
You are able to work fast and under deadline pressure
You pay a big attention to details, work accurate and efficient
You are able to work independently and with minimal supervision
You are proactive and describe yourself as a problem-solver
You are motivated with a positive mindset and focus on what can be done instead of what cannot be
You are a team player and ready to go the extra mile
You are willing to stay in the country for the medium term at least (no summer or short term project)
Knowledge of SAP is an advantage

What’s in it for you?

Salary of 967€ gross per month (x14 per year) + 150 € bonus/month
6 € meal voucher per work-day
Full-time job (40h/week), Monday-Sunday (8 am – 8 pm)
Contract as from the first day of training (training is paid 100%)
A stable job and opportunities to grow within the company
A family style working environment, while benefiting from an international and multicultural company
Opportunity to work for Top companies on the market
Initial 6 months contract + 6 months + 6 months + permanent contract
30 days of probation period

Your Future Company:

Do you want to work for a multinational leader in the technology sector? We are currently looking for French speakers for their office in Lisbon.
Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting a French speaker for their office in Lisbon.

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

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