Back Office Specialist

Há 1 mês

Lisbon, Portugal portugal.xpatjobs Tempo inteiro
The Company.

Do you want to work for a multinational leader in the technology sector? We are currently looking for Dutch speakers for their office in Lisbon.

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting for a Dutch speaker for their office in Lisbon.

The Job.

As a Back-Office Specialist, you will interact as a problem-solver. You will support your customer-facing colleagues and handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices.

– Local goal: Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase (order inducing, item delivery, flavor changes)
– Liaise with partners and provide direction for issue resolution in order to achieve customer satisfaction
– Perform investigations that will lead to decisions which will impact relations with customers and partners
– Outreach to costumers via phone and email to relay issue resolution, provide updates and investigate

The Profile.

– You have a native level in Dutch (excellent written and verbal communication skills)
– You have an advanced level of written and spoken English
– You are able to work fast and under deadline pressure
– You pay a big attention to details, work accurate and efficient
– You are able to work independently and with minimal supervision
– You are proactive and describe yourself as a problem-solver
– You are motivated with a positive mindset and focus on what can be done instead of what cannot be
– You are a team player and ready to go the extra mile
– You are willing to stay in the country for the medium term at least (no summer or short term project)
– Knowledge of SAP is an advantage

The Offer.

– Salary of 1.117€ per month (x14 per year) + 150 € bonus/month
– 6€ meal voucher per work-day
– Signing bonus of 2000€ (paid in 3 parts)
– Full time job (40h/week), Monday-Sunday (Rotative shifts 8 am – 10 pm)
– 12 months contract
– 30 days of probation period
– Yearly two-way flight ticket back to your home country (within the EU)
– For international candidates:
– Payment of up to 400 €/month for the rent (during the first 6 months) for relocating candidates
– Reimbursement of flight tickets after 3 months
– Help in paperwork, opening bank account, etc. upon your arrival

– Contract as from the first day of training (training is paid 100%)
– Private health insurance from the beginning
– A stable job and opportunities to grow within the company
– A family style working environment, while benefiting from an international and multicultural company
– Opportunity to work for Top companies on the market

This project is not for you? Send us your resume anyway, we have many other possibilities that we can discuss with you

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