Spanish Quality Analyst

Há 1 mês

Lisboa, Portugal Foundever Tempo inteiro

Spanish Quality Analyst - Lisbon, Portugal

Req ID#: 383666

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.

Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As a Quality Analyst in this project, your daily responsibilities will include:

  • Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.

  • Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

  • Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

  • Reports script problems or questions to appropriate areas

  • Assists clients in monitoring specific programs as needed

  • Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals

  • Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved

  • Provides relevant information for Monthly Quality Report.

  • Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained

  • Acts at least half a day per week as CSR to keep up experience

  • Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.

  • Making sure that our team is using the appropriate terms/language in terms of UK culture

  • Provide soft skills training/coaching in terms of UK Culture

To succeed in the role, you will need to have:

  • Native or proficient Spanish ​​​​​​​(mandatory)

  • Advanced level of English (at least C1) both verbal and written

  • Availability to work fully from Sete Rios (Lisbon) site - mandatory

  • Schedule from Monday to Sunday - 8am to 8pm

  • Good organization / time management skills

  • Ability to work with a variety of people from diverse backgrounds

  • Ability to make fair and consistent judgments and decisions

  • Ability to solve problems and offer suggestions

  • Ability to influence behavior

  • Effective project management

  • Ability to adhere to all organizational policies and procedures

  • Ability to give constructive feedback to CSRs which lead to performance improvement.

  • Counseling skills

  • Must hold EU citizenship or valid work permit for Portugal

  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

  • Competitive wages

  • Paid professional training

  • Employee discounts

  • Private healthcare & dental insurance (after six months of employment)

  • Growth opportunities through various development programs

  • Fun and engaging company-wide initiatives, including our EverBetter wellness program

  • Job stability

  • Life-long skills and experience

  • Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today

Job Segment: Project Manager, Technology, Quality

  • Quality Analyst

    2 semanas atrás

    Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Do you speak multiple languages? Do you consider yourself a leader? We're looking for a Quality Analyst - Spanish, to support our prestigious client. What are gonna be your main responsabilities: Conduct daily audits using the client defined quality methodology. Share results with the client on a weekly basis. Complete feedback to the team. Drive and lead...

  • Spanish Quality Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...

  • Spanish Quality Analyst

    4 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring...

  • Spanish Quality Analyst

    4 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a **Spanish Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our **client **is the leading destination for short form mobile video, with the mission to inspire...

  • Quality Analyst

    1 semana atrás

    Lisboa, Portugal Gi Group Spa Tempo inteiro

    Are you a native Spanish speaker with an extensive background in quality and translation living in Portugal and looking for a new role? Please note the role is temporary (3 months)You'd be responsible for:Thoroughly check content with quality and accuracy in the translated textsEscalating questions/issues regarding the process to the quality analyst or team...

  • Quality Control Analyst

    4 semanas atrás

    Lisboa, Portugal WTW Tempo inteiro

    Quality Control Analyst - Spanish Speaker * - Lisbon, PT February 22, 2024 The Role To support the Spain Business support team in Lisbon in the implementation of a quality framework in the hub. Key responsibilities: Key Responsibilities 1.Process Design and Implementation: - Collaborate with cross-functional teams to understand business support...

  • Italian + Spanish Quality Analyst for a Leading

    4 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a **Italian + Spanish Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a **Quality Analyst** in this project, your daily responsibilities will include: - Monitors...

  • Spanish Quality Analyst

    Há 1 mês

    Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.   We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.   Our client is the leading destination for short form mobile video, with the mission to inspire...

  • Quality Analyst

    Há 7 dias

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Quality Analyst (Content Moderation) for their Lisbon office. Position: Quality Analyst (Content Moderation) Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: -...

  • Quality Analyst

    Há 7 dias

    Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    **Publicado** - 12-Apr-2024**Salário** **Localização** - Lisboa**Categoria** - Temporário/Contrato**Sector** - Apoio ao Cliente e Contact Center**Referência** - BBBH668749**Descrição** **Job Type**: Full-time **Job Location**: Lisbon **Workplace**: Remote We are recruiting a **Quality Analyst**(f/m/d) to join our client’s operation in Lisbon. Our...

  • Quality Analyst

    4 semanas atrás

    Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    **Publicado** - 16-Apr-2024**Salário** **Localização** - Lisboa**Categoria** - Temporário/Contrato**Sector** - Apoio ao Cliente e Contact Center**Referência** - BBBH668749**Descrição** **Job Type**: Full-time **Job Location**: Lisbon **Workplace**: Remote We are recruiting a **Quality Analyst**(f/m/d) to join our client’s operation in Lisbon. Our...

  • Quality Analyst

    4 semanas atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Russian speaking Quality Analyst (Content Moderation) for their Lisbon office. Position: Quality Analyst (Content Moderation) Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: -...

  • Spanish Real Time Analyst

    4 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Spanish Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...

  • Spanish Real Time Analyst

    4 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished** Spanish Real Time Analyst** to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a...

  • Quality Analyst

    Há 7 dias

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: German Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Monitor all interactions and ensures accuracy of the output - Coordinate and facilitates call calibration/training sessions for vendor QA partners - Train and certify new IQA/VQAs - Publish quality trends,...

  • Administrative Analyst

    4 semanas atrás

    Lisboa, Portugal WTW Tempo inteiro

    Administrative Analyst - Spanish Speaker - Lisbon, PT March 21, 2024 As an Administrative Analyst for Health & Benefits, you will materially contribute to clients’ benefits strategy through supporting the management of the carrier bid, procurement, and negotiation process, as well as a variety of activities related to the maintenance of the portfolio,...

  • Order to Cash Analyst

    4 semanas atrás

    Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    Publicado- 17-Apr-2023- Salário- Localização- Lisboa- Categoria- Temporário/Contrato- Sector- Línguas- Referência- BBBH601613**Descrição**: We are recruiting **Order to Cash Analyst**(M/F) with fluency in Spanish to join our client’s operation located in Lisbon. As **Order to Cash Analyst**(M/F) you will be responsible for: - Processing...

  • Order to Cash Analyst

    4 semanas atrás

    Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    Publicado- 21-Apr-2023- Salário- Localização- Lisboa- Categoria- Temporário/Contrato- Sector- Línguas- Referência- BBBH601613**Descrição**: We are recruiting **Order to Cash Analyst**(M/F) with fluency in Spanish to join our client’s operation located in Lisbon. As **Order to Cash Analyst**(M/F) you will be responsible for: - Processing...

  • Quality Analyst FR et EN

    4 semanas atrás

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Tu es à l'aise avec le français? et tu domines l'anglais?Es tu a la recherche d'un emploi sur Lisbonne? Alors rejoins-nousChez randstad, nous recherchons des personnes pour la fonction de Quality Analyst afin de monitoriser les diferents processus de qualitéresponsabilidades chaveTa mission sera de monitoriser la qualité sur une equipe responsable de la...

  • Administrative Analyst

    4 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    Administrative Analyst - Spanish speaker - Lisbon, PT June 13, 2023 Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation...