Quality Control Analyst

Há 1 mês

Lisboa, Portugal WTW Tempo inteiro

Quality Control Analyst - Spanish Speaker *
- Lisbon, PT

February 22, 2024

The Role

To support the Spain Business support team in Lisbon in the implementation of a quality framework in the hub. Key responsibilities:
Key Responsibilities

1.Process Design and Implementation:

- Collaborate with cross-functional teams to understand business support processes.
- Design and implement comprehensive quality control processes, encompassing key performance indicators and metrics.

2. Quality Audits:

- Conduct regular and systematic audits of business support activities to identify areas for improvement.
- Develop and implement audit schedules to ensure thorough coverage of all relevant processes

3. Performance Metrics and Reporting:

- Establish performance metrics and benchmarks for business support functions.
- Generate regular reports on quality control performance and provide insights for continuous improvement

4. Training and Development:
Develop training programs to educate team members on quality standards and best practices.

**What are we looking for?**
- 3+ years’ experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company, or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)
- University degree (preferably in a program with a heavy emphasis on mathematics or business)
- Proficient in Spanish (from Spain), with excellent written and verbal communication skills
- English preferably, good written and verbal communication skills
- Experience in Front Office activities and customer management
- Experience working with entities in the Spanish market
- Well organized and detail oriented
- Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
- Proven ability to identify and resolve complex issues
- Capacity for synthesis
- Customer orientation and ability to respond to all types of communications effectively and efficiently
- Self-starter attitude with the ability to establish priorities, work independently and with limited supervision
- Ability to ask the right questions and seek help where appropriate
- Proactive collaboration with a global team includes taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
- Continuous improvement mindset - increasing task efficiency and effectiveness with each product or service repetition

**Technical skills and experience**:

- Strong analytical, creative, and integrative skills
- Experience with data entry, validation and manipulation
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
- Power BI knowledge is an advantage

**What’s in it for you?**

In WTW, you’ll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues

In addition to our attractive remuneration package, we offer:

- **Work-life balance.** Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
- **Monetary benefit.** An attractive, performance-related remuneration system.
- **Internationality.** An international management consultancy and the security of a global corporation with renowned customers.
- **Development opportunities.** A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
- **Cooperation.** Learning from each other and making decisions together, collegial, appreciative and dynamic.
- **Customer contact.** Quickly take responsibility.
- **Corporate events.** Together we celebrate our successes and our community.

**WTW is an equal opportunity employer.

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