Customer Service Representative
Há 8 horas
More than a bank, our client is an ally whose role is to be ever closer to families and businesses in Germany.
It provides a global financial service that adapts to the needs of each client: individuals and companies. It offers an innovative and comprehensive offer of products and services, managed in a specialized way, designed by people and for people.
Are you living in Porto, with great German skills, and looking for a new challenge in your career, from Monday to Friday? This is the job for you
If you are out of Porto but would like to be part of this team, don't worry: it may be possible to provide some relocation benefits for you, to move to the city
responsabilidades chave
Manage incoming phone calls
Identify and assess customersâ needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right tools
Follow clientsâ communication procedures and guidelines
Take the extra mile to engage customers
Our Agents should be genuinely excitedâ¯to help customers, patient, empathetic, and passionatelyâ¯communicative. They should understand the value of good communication skills
Problem-solving
competências
Fluent, verbal and written in German (C1);Â
Excellent communication skills;Â
Strong phone contact handling skills and active listening;Â
Customer orientation and ability to adapt/respond to different types of characters.
If you feel you donât check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether itâs this or another role.
principais benefÃcios
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Â
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today
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