French Customer Success Specialist in Porto

Há 1 mês

Matosinhos, Portugal Cross Border Talents Tempo inteiro

Are you a French language wizard? We're on the hunt for an extraordinary individual to become our Customer Agent Maestro

About Us:
We specialize in crafting transformative customer experiences that drive brand growth on a global scale. With deep insights and cutting-edge technology, we design seamless journeys that exceed expectations. Whether youre a startup or an established brand, we are your partner in success, ready to support you through any complexity or aspect of your customer journey.

Role Overview:
As a Customer Support Advisor for a leading international home furnishings retailer, you will be the first point of contact for customers and a key representative of the brand. Your responsibilities will include assisting customers through various remote channels, providing product information, addressing delivery issues, troubleshooting account-related problems, and ensuring accurate responses to inquiries while maintaining detailed records of all interactions.

Key Responsibilities:

  • Act as the main point of contact for customers in your role as a Customer Support Advisor. 
  • Provide friendly and professional assistance to customers through remote communication channels. 
  • Share comprehensive product information and work to close sales during interactions. 
  • Assist customers with delivery inquiries, track shipments, and resolve issues. 
  • Address concerns related to customer account management and software functionality. 
  • Provide accurate and timely responses to customer inquiries. 
  • Maintain detailed records of customer interactions and actions taken.

Requirements:

  • Native French
  • B2/C1 proficiency in English
  • EU Citizenship or Portuguese Residency Card

Why Join Us:

  • Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
  • Performance Bonus: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role.
  • Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
  • Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options.
  • Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
  • Onsite Work Environment: Enjoy the benefits of working onsite, fostering direct communication and collaboration with your team.

Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you

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