Implementation Success Specialist
5 meses atrás
Com milhares de utilizadores pelo mundo, a nossa missão é apoiar técnicamente os nossos clientes, encaminhando-os para o sucesso.
**Responsabilidades**
- **Garantir o Sucesso na Adoção**: Assegurar que os novos clientes da E-goi alcancem os seus objetivos ao contratar os nossos serviços. Isso inclui facilitar a compreensão e a autonomia em relação às funcionalidades da plataforma e garantir que possam adotar o uso da mesma de forma eficiente em um curto espaço de tempo;
- **Foco nos Benefícios do Produto**:Destacar o valor e os benefícios imediatos de nossos produtos;
- **Orientação Baseada em Melhores Práticas**: Fornecerás orientações práticas baseadas nas melhores práticas do setor para ajudar os clientes a tirarem o máximo proveito dos produtos e serviços que adquiriram;**:
- Formação Prática**: Facilitarás a formação prática sobre a tecnologia específica que o cliente está a adotar, permitindo a total compreensão do uso e dos benefícios da nossa plataforma.
No que tange a Implementação em si**:
- Cumprimento de Prazos**: Garantir que a data de término da implementação do Onboarding seja cumprida, fazendo com que o cliente esteja totalmente integrado e pronto para utilizar nossos serviços no prazo determinado;**:
- Execução de Implementações e Integrações**: Certificar que todas as implementações e integrações definidas sejam executadas com sucesso, trabalhando em estreita colaboração com as equipas técnicas e de suporte,
- **Colaboração com diferentes equipas internas** para a definição do objectivo, timings e recursos necessários relativamente aos diferentes projectos de implementação;
- **Identificação de riscos**: Mapear situações que possam impactar no projecto de implementação e desenvolver estratégias de mitigação e gestão desses casos;
Na relação com os clientes, deverás, ainda:
- Explicar aos clientes, com clareza, quais as diferenças entre Customer Success (CS) e Suporte Técnico, bem como as diferenças entre Suporte e Consultoria Técnica. Isso ajudará a garantir que as suas expectativas se encontram ajustadas em relação aos diferentes tipos de suporte disponíveis.
- Adotar, sempre, uma comunicação transparente. Assim, assegurarás que os clientes tenham uma compreensão clara do tempo definido de Customer Success contratado, para além de esclareceres com clareza relativamente às expectativas ao integrar um eCommerce com a nossa plataforma.
**Perfil**
- Experiência prévia em funções de implementação (preferencial), sucesso do cliente, ou gestão de projectos;
- Fortes habilidades de comunicação e capacidade de gestão efetiva de expectativas do cliente;
- Conhecimento técnico ou capacidade de aprender rapidamente sobre nossa tecnologia e produtos;
- Capacidade de trabalhar de forma colaborativa e positiva em equipa, coordenando a interação com diferentes interlocutores (internos e externos);
- Aptidão para comunicar fluentemente em português e espanhol, assim como com diferentes públicos;
- Noções de Marketing Digital;
- Forte orientação para o cliente e para o cumprimento de objetivos;
- Espírito proactivo e com um mindset de questionamento contínuo.
**Nice To Have**
- Utilizador da plataforma E-goi;
- Experiência em Implementação de SaaS;
- Domínio da língua inglesa.
**Perks**
- Remuneração de acordo com a experiência: de 24k a 35k(salário anual **com benefícios inclusos**)
- Modelo Híbrido, em Portugal
- Avaliações de desempenho sistemáticas com possibilidade de rápida progressão na carreira
- Plano de formação contínua
- Apoio Financeiro Easy Remote
- Prémio anual
- Prémio de antiguidade
- Plano de Comunicação, com 30 GB internet móvel
- Seguro de Saúde
- Dia de Aniversário Livre
- Flexibilidade no local de trabalho
- Excelente ambiente
- E muita, muita comidinha saborosa ao longo do dia
**Tipo de oferta**: Integral/Full-time
Salário: De 24 000,00€ por ano
**Benefícios**:
- Acesso à internet
- Cartão/Ticket refeição
- Descontos comerciais
- Seguro saúde
Horário de trabalho:
- Turno de 8 horas
Tipos de pagamento complementares:
- Bónus anual
-
Sustainability Data Specialist
3 meses atrás
Matosinhos e Leça da Palmeira, Portugal DSV Tempo inteiroIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 84861 Time Type: Full Time **PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS** As a Sustainability...
-
P2p (Accounts Payable) Specialist- French Speaker
3 meses atrás
Matosinhos e Leça da Palmeira, Portugal Sodexo Tempo inteiroSBS is looking for a P2P Specialist (M/F): **PURPOSE OF THE JOB** The purpose of this role is to support the Purchase to Pay process, which could include ensuring suppliers are paid in an efficient, compliant, and timely manner, managing supplier relationships; carrying out the T&E process including employee support; invoice processing; payments...
-
Purchase to Pay
Há 1 mês
Matosinhos e Leça da Palmeira, Portugal Sodexo Tempo inteiroBack in 1966, in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services leaded by the bold Pierre Bellon. Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400...
-
P2p (Accounts Payable) Specialist (M/F)
5 meses atrás
Matosinhos e Leça da Palmeira, Portugal Sodexo Tempo inteiro**PURPOSE OF THE JOB** - The purpose of this role is to support the Purchase to Pay process, which could include ensuring suppliers are paid in an efficient, compliant, and timely manner, managing supplier relationships; carrying out the T&E process including employee support; invoice processing; payments management. **KEY RESPONSIBILITIES** - Answer...
-
Purchase to Pay
Há 1 mês
Matosinhos e Leça da Palmeira, Portugal Sodexo Tempo inteiroBack in 1966, in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services leaded by the bold Pierre Bellon. Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400...
-
Senior Manager Human Resources System
5 meses atrás
Matosinhos e Leça da Palmeira, Portugal Sodexo Tempo inteiroBack in 1966, in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services leaded by the bold Pierre Bellon. Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400...
-
Purchase to Pay Specialist Porto
2 semanas atrás
Matosinhos, Portugal Profiscap Tempo inteiroJob DescriptionProfiscap is seeking a highly skilled Purchase to Pay Specialist to join our team in Porto.Key Responsibilities:As a Purchase to Pay Specialist, you will be responsible for:Managing relationships with suppliers and ensuring timely paymentClosing and reporting invoices, including inventory accountingIdentifying new EDI suppliers and supporting...
-
Matosinhos, Portugal Profiscap Tempo inteiroPurchase to Pay SpecialistAt Profiscap, we are seeking a highly skilled Purchase to Pay Specialist to join our team. As a key member of our operations department, you will be responsible for ensuring seamless payment processes and maintaining strong relationships with our suppliers.Key Responsibilities:Manage and respond to supplier inquiries in a timely and...
-
Senior Finance Manager
5 meses atrás
Matosinhos e Leça da Palmeira, Portugal Finoa Tempo inteiro**Your mission**: As our Senior Finance Manager within the Finance team, you will participate in and oversee our accounting operations across the group, guide and maintain a growing team of professionals to professional and personal success. You will be reporting to our Head of Finance and collaborating with our CFO as well as other important internal and...
-
Purchase to Pay Specialist Porto
4 semanas atrás
Matosinhos, Portugal Profiscap Tempo inteiroDescrição Purchase to Pay Specialist Funções a Desempenhar What will you do? - Answer requests from suppliers - Management of relationship with the supplier - Close and report (monitored by the GL team incl. inventory accounting) - Identify potential new EDI suppliers with the procurement team - Support the supplier in the implementation...
-
Converter Control Specialist
5 meses atrás
Leça do Balio, Portugal Vestas Tempo inteiroAre you ready to shape the future of sustainable energy by leveraging your expertise in Grid Forming Control technology? Join us as a Converter Control Specialist at Vestas, where you'll spearhead the development and implementation of converter control functionalities across our turbine families. Power Solutions & Vestas Quality > Applications,...
-
Human Resources Specialist
2 semanas atrás
Leça do Bailio, Porto, Portugal FedEx Tempo inteiroHuman Resources Services SpecialistWe are seeking a highly skilled and experienced Human Resources Services Specialist to join our team at FedEx. As a key member of our HR team, you will play a critical role in supporting the analysis, interpretation, and application of complex information to achieve divisional and corporate goals.Key...
-
Matosinhos, Portugal SMARTENERGY Group AG Tempo inteiroAbout the RoleWe are seeking an experienced Electrical Engineer to join our team at Smartenergy Group AG. As an Electrical Engineer, you will play a key role in the development of our green hydrogen and Power-to-Liquid projects, focusing on electrical engineering aspects. Your expertise will be essential in ensuring the successful design and implementation...
-
Marketing Specialist
2 meses atrás
Leça do Balio, Portugal FedEx Tempo inteiro-We have an exciting opportunity for you to join our Marketing team as a Marketing Specialist - Social Media Specialist.Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a...
-
Product Change Manager
1 dia atrás
Leça do Bailio, Porto, Portugal Vestas Tempo inteiroConfiguration Management Specialist Do you seek a challenging role in a global setup? Vestas Technology & Operations > Research & Development > Configuration Management As a Configuration Management Specialist, you will ensure full overview of planning and performance for all configurable items. This will bring Vestas to the desired level of PLM,...
-
Data Protection Specialist
1 semana atrás
Leça do Bailio, Porto, Portugal Linde Global Services Tempo inteiroLinde Global Services is seeking a highly skilled Data Protection Specialist to join our team. As a Data Protection Specialist, you will be responsible for ensuring the company's compliance with data protection regulations in the Iberian Peninsula.Key ResponsibilitiesProvide general assistance in complying with data protection regulations in the Iberian...
-
Industrial Engineer
1 dia atrás
Leça do Bailio, Porto, Portugal FedEx Tempo inteiroOperations Planning SpecialistFedEx is seeking an experienced Industrial Engineer to join our team as an Operations Planning Specialist. In this role, you will be responsible for performing diverse engineering responsibilities across multiple operational locations, identifying the need for and undertaking engineering initiatives supporting local operational...
-
Marketing Specialist
2 semanas atrás
Leça do Bailio, Porto, Portugal FedEx Tempo inteiroAbout FedExWe are a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. Our reach is big, and so are our dreams. We're a diverse team of 530,000 strong, serving over 220 countries and territories.Job SummaryWe're seeking a talented Marketing Specialist to join our Marketing team....
-
Power Performance Engineer Specialist
Há 7 dias
Leça do Bailio, Porto, Portugal Vestas Tempo inteiroEmpower Your Career with Vestas Vestas Technology & Operations > Research & Development (R&D) > Plant Design & Risk Modelling Vestas R&D is the cornerstone of Vestas, driving innovation and shaping the future of modern energy. As a Power Performance Engineer Specialist, you will play a vital role in developing Vestas' site assessment platform, ensuring...
-
Human Resources Services Specialist
3 semanas atrás
Leça do Balio, Portugal FedEx Tempo inteiroActs as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.We have an exciting opportunity for you to join our HR team as a Human...