IT Pre-sales
4 semanas atrás
Hybrid position (1-2 days each week at the office, 3-4 days remote).
This is a position where the candidate needs previous experience in Cybersecurity / sales of software for security (mandatory requirement). Experience with Sophos (or others such as Checkpoint, CrowdStrike, Palo Alto or similar) is important.
This professional will provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction; address product related questions and technical challenges; educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth; monitor accounts to ensure usage of product stack and optimal performance; conduct and coordinate tactical operations reviews with client teams; act as the middleman to support organization to ensure client escalations are resolved in due time; partner with Account Sales, Focus Sales Manager & Development teams to build relationships with decision makers, business contacts, and influencers; replicate, identify, and document software defects with appropriate tracking system; perform quarterly Business reviews and assist in product trainings needed.
responsabilidades chave
Responsible for managing all the technical aspects of a companyâs relationship with its clients, according to each manufacturer.
Accountable for delivering the manufacturer technical onboarding to new partners (Resellers/VARS/Integrators/MSSPs,etc)
Delivers the product technical training, from manufacturers, introduction to new partners and end clients.
Works closely with Account Managers & Business Development Managers /Focus Sales Manager owning the technical account plan with key strategic partners.
Owns the POC on strategic deals with end clients, with partner, or directly with manufacturer to end client (MM and Large Accounts)
Involves working closely with the business and sales account management team to win new business and increase sales.
Whilst providing top-quality technical service, technical account managers assist in strengthening customer relationships and ensuring customer satisfaction.
Play an integral role in getting new clients and winning sales. They analyse prospectsâ technical and business requirements, as well as developing solutions that meet those needs.
Could work with the manufacturer product development teams to customize products for large sales or for individual customers.
Demonstrate products to customers and explain how such product meets customersâ needs.
Whenever customers agree to purchase a product, the manager would identify and provide the support and services such customers will need to make productive and effective use of the products.
Employ project management skills to put together installation programs that would minimize disruption for customers.
Training for customers (partners onboarding and strategic deals with end clients) for effective use of products.
Monitor the progress of product installations to ensure that they are successful.
Responsible for managing ongoing support to customers to confirm that the customers continue to make effective use of the companyâs products.
Monitor support requests made by customers to identify any recurring issues and recommend changes to products.
Review meetings with customers for discussion on any problems and issues and report to other members of the account team.
Analyse customersâ support needs and identify areas where the company can reduce support costs and offer improved service.
Monitoring associated support needs and product performance, identify opportunities to modify or upgrade products so that they effectively meet customersâ needs.
Report to the manufacturer development team on product performance and advise customers on upgrades or new products that may be suitable for their business.
competências
Experience in Cybersecurity and sales of software for cybersecurity (mandatory requirement).
Experience working with SOPHOS or similar brands.
Portuguese and English communication (mandatory at least intermediate B2 for both languages).
Knowledge of the ICT Industry.
Experience developing proposals
Create supporting documentation related with this role.
Good communication, negotiation and presentation.
Knowledge of ITIL and ISO 27001/5 is valued.
Understanding of IT Services Management
Experience dealing with channel/reseller partners is vaued.
Experience in public tenders technical advisory and supporting partners with RPQ for local public and international projects.
Certifications/CompTIA is valued (but not mandatory).
principais benefÃciosBonus (10-15%), 24 days of vacation, food allowance (8,32â¬) and health insurance.
Any doubts, please contact Isabel Pereira on Linkedin.
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