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Technical Support for Smart Home Devices

5 meses atrás

Lisbon, Portugal portugal.xpatjobs Tempo inteiro
+++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++

You are interested in technology and know a few things about it?
You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to work for an American multinational technology company which focuses mainly on Internet-related products and services?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime

The Company.

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

The Job.

– Provide support on customers by responding to inbound requests + document relevant case information
– Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels
– Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
– Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
– You will work in a multicultural team environment alongside a diverse team

The Profile.

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them
– You are a native Dutch speaker (this is a must) + a good level of English
– You have experience in technical troubleshooting (mandatory)
– You are motivated and committed to your work
– You have no troubles with writing in Dutch
– You are a team player and willing to work with many other nationalities
– Sales/ Commercial background is a plus
– Previous experience in Customer Service or credit recovery experience is a plus

The Offer.

– CDI - 3 months of trial period
– Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
– A package in line with the market: 957€ gross / month x 14 months + up to 100€ / month bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
– If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)
– Opportunity to be part of a challenging and fast paced environment
– Possibility to collaborate with some of the biggest brands in the industry
– A multicultural and international environment
– Fully paid training, professional development and career evolution

This project is not for you? Still send us your CV, we have plenty of other opportunities we can discuss with you