IT Support Specialist

Há 3 dias

Lisboa, Lisboa, Portugal LEGAL|SQUARE Tempo inteiro

At LEGAL|SQUARE, we pride ourselves on being an international law firm, rooted in ethics, professionalism, and excellence. We are currently recruiting an IT Support Specialist (m/f) to join our team in Lisbon

Responsibilities

As an IT Support Specialist, you will be essential in supporting our internal teams while contributing significantly to the company's digital transformation, with a focus on:

  • Provide day-to-day IT support to attorneys, paralegals, and staff, resolving hardware and software issues efficiently;
  • Troubleshoot network, email, and system connectivity problems to minimize downtime;
  • Manage and maintain office equipment, including computers, printers, and telecommunication systems;
  • Assist in onboarding new employees by setting up workstations, user accounts, and software access;
  • Ensure cybersecurity best practices, conduct system updates, and monitor for potential security threats;
  • Support and troubleshoot legal software and cloud-based platforms such as Google Workspace, Egnyte, and other document management or case management systems;
  • Implement and manage CRM and legal case management solutions to optimize workflow and client management;
  • Configure, maintain, and support software applications and internal tools to optimize workflows;
  • Assist with website configuration, updates, and basic development tasks to ensure online presence is up to date;
  • Liaise with external vendors and service providers for IT-related issues and improvements.

Requirements

Technical Skills

  • Proven experience in IT support, system administration, or a related field;
  • Strong troubleshooting skills for hardware, software, and network issues;
  • Proficiency in managing and maintaining office IT infrastructure, including computers, printers, and telecommunication systems;
  • Experience with cloud-based platforms such as Google Workspace, Egnyte, and CRM or legal case management solutions;
  • Knowledge of cybersecurity best practices, including system updates, threat monitoring, and endpoint security;
  • Familiarity with macOS operating systems, as well as mobile device management;
  • Basic understanding of website maintenance, updates, and configurations;
  • Ability to configure and support software applications to optimize workflows.

Soft Skills

  • Strong problem-solving and analytical skills with a proactive approach;
  • Excellent communication and interpersonal skills to assist attorneys, paralegals, and staff;
  • Ability to manage multiple tasks efficiently in a fast-paced legal environment;
  • High level of attention to detail and ability to document IT processes and troubleshooting steps;
  • Ability to work independently and collaborate with external vendors and service providers.

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferential but not mandatory);
  • 2+ years of experience in IT support or system administration, preferably in a professional services environment (law firm experience is a plus).

What We Offer

  • Unique opportunity to join an international law firm, renowned for its dynamic and collaborative working environment;
  • International and multicultural environment, providing interaction with professionals and clients of different nationalities;
  • Possibilities for career progression within the organization, with professional development plans;
  • Guaranteed comprehensive health insurance, ensuring your well-being and safety.

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