IT Systems Support Professional

Há 2 dias


Lisboa, Lisboa, Portugal Jobbex It Tempo inteiro

Job Description:

About Jobbex It

We empower people and organizations by matching great talents with great projects. As a key partner, we provide support services for our clients.

Job Title: ERP Support Specialist

Job Type: Full-time

Job Summary:

As an IT and ERP Support Specialist, you will play a crucial role in ensuring the stability, security, and efficiency of IT operations. You will provide support for day-to-day IT tasks, assist with SAGE X3 ERP-related issues, and contribute to continuous process improvements.

This role requires on-site presence. Remote work is not foreseen in the initial stages.

You will be responsible for providing IT support for daily operations, including equipment provisioning, user access management, and endpoint maintenance. Troubleshooting and resolving general IT issues as well as specific SAGE X3 ERP problems are also part of your responsibilities.

You will offer end-user support, particularly for executive staff, and provide guidance on standard office applications and best practices. Managing software licensing and ensuring compliance, supporting employee onboarding and offboarding processes on corporate systems, developing and maintaining IT documentation, and overseeing IT budgeting for both software and hardware needs are additional responsibilities.

You will ensure stable and secure IT operations across systems and services. Leading continuous improvement initiatives within the IT team and prioritizing and executing tasks effectively in a high-pressure environment are essential aspects of this role.

Responsibilities:

  • Provide IT support for daily operations, including equipment provisioning, user access management, and endpoint maintenance.
  • Troubleshoot and resolve general IT issues as well as specific SAGE X3 ERP problems.
  • Offer end-user support, particularly for executive staff, and provide guidance on standard office applications and best practices.
  • Manage software licensing and ensure compliance.
  • Support employee onboarding and offboarding processes on corporate systems.
  • Develop and maintain IT documentation, including manuals and SOPs.
  • Oversight of IT budgeting for both software and hardware needs.
  • Ensure stable and secure IT operations across systems and services.
  • Lead continuous improvement initiatives within the IT team.
  • Prioritize and execute tasks effectively in a high-pressure environment.

Requirements:

To succeed in this role, you should have a degree in Computer Engineering or a related field. A minimum of 5 years of relevant IT experience is required, along with proficiency in English and Portuguese (written and spoken). Experience with management software and ERP systems, familiarity with industrial manufacturing processes, hands-on experience in implementing management solutions in distribution and production environments, knowledge of SAGE X3 or similar ERP systems, experience with SQL database technologies and reporting tools, strong background in systems administration, and certifications in Microsoft, HPE, and VMware are highly valued.

Additionally, experience with Active Directory administration and Windows Server environments is beneficial. If you're enthusiastic about taking on new challenges and contributing to our team's success, please apply



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