Continuous Improvement Manager
1 semana atrás
Job title : Continuous Improvement Manager
Location: Hybrid, BCA Lisbon
Hours: Full time, permanent.
Who we are
BCA Europe is the continent's leading used vehicle marketplace, operating as a vital support partner across the automotive supply chain providing transport, auction services and vehicle refurbishment for manufacturers, dealers, lease companies and financing companies.
We process and sell annual volumes of over 400,000 vehicles, operating across 10 countries, utilising 44 compounds.
It is vital that we act as a trusted partner in presenting vehicles to buyers in a consistent way across all countries and compounds, providing all the right information needed to make a confident purchase with sufficient transparency and detail to achieve the best price for the vendor.
Role Summary
The Continuous Improvement Manager will assess, monitor, and enhance business performance for our organisation by driving accuracy of vehicle presentation. In this role, you will analyse current processes and procedures and develop business process improvements as well as implement changes in workflows to ensure continuous company performance.
To ensure success as a Continuous Improvement Manager, you should be a skilled communicator and influencer and be adept at business analysis and project implementation.
We're looking for a Continuous Improvement Manager who can help us to leverage the feedback from buyers, buyer development team and claims data, work with country teams to improve our vehicle preparation processes and procedures. The ideal candidate will have experience in leading and managing projects, working with cross functional teams and will be able to demonstrate a track record of successful implementation and delivering results. If you have a passion for continuous improvement, an eye for detail and are looking for an opportunity to make a real difference in an organization, then we want to hear from you
Responsibilities & duties:
We are looking for a talented, smart, and enthusiastic individual to join our experienced team. Your responsibilities will include:
- Auditing performance against SoPs
- Develop, implement, and maintain quality audit, corrective action, and preventive action plans to ensure compliance
- Conduct process assessments and analyse data to identify areas of improvement.
- Support country teams to reduce claim numbers and payments
- Investigating issues, and complaints in current business processes.
- Recommending data quality solutions that may include automating manual processes or developing new processes to handle the data more efficiently
- Proposing improvements of the data collection or the information available to the customers
- Exchange with multiple teams in the countries and the central team to give feedback & work together on improvements
- Document, track, and monitor current project performance using metrics and key performance indicators (KPIs)
- Support development/enhancement of SoPs
- Conduct gap analysis to "best in class" to understand where we need to improve to support our vision.
Qualifications & skills required:
- Good written and verbal communication skills
- Dynamic thinking and problem-solving abilities
- Confidence in your abilities to lead organizational change
- Teamwork, influencing and collaboration with multi-countries colleagues
- Enthusiastic, proactive attitude to work and quick learner
- Process and analytic thinking and have a methodical and structured approach
- Experience in leading improvement projects and project teams
- Knowledge of Lean principles, and methodologies a benefit
- Fluent in English- oral and written communication, any other European language is a plus
- Basic car knowledge / interest is a plus
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