Head of Technical Support
Há 7 dias
David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.
Position: Head of Technical Support
Location: Remote/ GMT +4 timezone (+- 1 HR)
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Design and implement a global support strategy that aligns with organizational goals
- Ensure a consistent and high-quality support experience across all regions
- Cultivate and lead a high-performing, customer-focused global technical support team, fostering a culture of excellence
- Enhance customer satisfaction and loyalty by delivering exceptional support experiences
- Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards.
- Continuously refine support processes and workflows to improve efficiency and effectiveness, utilizing tools such as Zendesk, Jira, Klaus, and Workforce Management
- Use data and analytics to identify trends, assess performance, and make informed decisions to optimize support operations
- Leverage technology to streamline support processes and improve the overall customer experience
- Develop and implement a comprehensive self-service strategy, incorporating knowledge bases and chatbots, while monitoring usage to identify opportunities for improvement
- Work closely with Product, Engineering, and other teams to advocate for customer needs and contribute to enhancing the product experience
- Establish and track key performance indicators to assess the effectiveness of both team and individual contributions
REQUIREMENTS:
- Native/Fluency in English with strong proficiency in both written and spoken communication in both
- Proven experience leading global technical support or technical operations teams.
- In-depth understanding of support methodologies and industry best practices
- Strong ability to solve complex problems and make sound decisions under pressure
- Ability to engage and collaborate effectively across teams
- Hands-on experience with customer relationship management (CRM) systems and help desk platforms, particularly Zendesk
- Solid technical proficiency with relevant systems and technologies.
- Passionate about customer service and committed to delivering top-tier support experiences
OFFER:
- Exciting opportunity to play a key role in shaping the future of a rapidly growing fintech platform
- Competitive salary and performance-based incentives
- Collaborative and innovative work environment that encourages creativity and problem-solving
- Opportunities for professional growth and career advancement
- Flexible working arrangements and a comprehensive benefits package
-
Head of Technical Support
Há 1 mês
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR)Employment type: Full-time Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Design and implement a...
-
Head of Development
7 meses atrás
Lisbon, Portugal Eurofins Tempo inteiroJob Description Eurofins endeavours to develop all of our software applications in-house to service and support our numerous laboratories globally. With hundreds of thousands of clinical diagnostic tests performed every day, the laboratories of the Eurofins clinical diagnostic services business line strive to ensure that every patient, wherever he or...
-
Global Head Of Customer Support
4 semanas atrás
Lisbon, Portugal Unit4 Tempo inteiroJob DescriptionThe Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service, self-service optimization, and continuous customer experience enhancement. This individual will lead the global support team to consistently meet and exceed service...
-
Head of Accounting Policy
7 meses atrás
Lisbon, Portugal Hiscox Tempo inteiroJob Type: Permanent Build a brilliant future with Hiscox Head of Group Accounting and Regulatory Policy Reporting to the Group Financial Controller London / Colchester / York / Lisbon – Hybrid working Do you thrive in a fast-paced environment and enjoy solving problems? We are looking for a Head of Group Accounting and Regulatory...
-
Head of Design
4 semanas atrás
Lisbon, Portugal BlockLabs Tempo inteiro️Title: Head of Design Department: User Experience Location: UK or Europe, RemoteAbout Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding,...
-
Head of Product
5 meses atrás
Lisbon, Portugal OLX Tempo inteiroHead of Product - Lister Monetisation & Growth Lisbon, PortugalOLX – Product /Full-time /Remote WELCOME TO OLX At OLX, we work together to build a more sustainable world through trade .We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to...
-
Head of Marketing
7 meses atrás
Lisbon, Portugal Sensei Tempo inteiroWhy Sensei? Working at Sensei means you're working on something very exciting: the future of retail. Through deep tech we've seen a way to impact how people shop; we think shopping should be pleasant and seamless for shoppers and much more efficient for retailers, that it should be as automated as possible, and that it should drive a culture of best...
-
Technical Support Analyst
2 meses atrás
Lisbon, Portugal Top Sigma, Lda Tempo inteiroJOB DETAILS: Position: Technical Support Analyst (Senior)Location: Lisbon (Hybrid Work Model)Experience Level: Senior (5+ years) ABOUT THE ROLE:As a Technical Analyst with Top Sigma, you will be key in diagnosing and resolving high-level (L3) technical and functional incidents, primarily in the Manufacturing, PLD, and HSE domains. This position is ideal for...
-
French Technical Support Specialist
6 meses atrás
Lisbon, Portugal Konecta Portugal Tempo inteiroDescription Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support...
-
Spanish Technical Support Specialist
2 meses atrás
Lisbon, Portugal Konecta Portugal Tempo inteiroDescription Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support...
-
German Technical Support Specialist
6 meses atrás
Lisbon, Portugal Konecta Portugal Tempo inteiroDescription Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support...
-
Non-Financial Disclosures – Head of Delivery
3 meses atrás
Lisbon, Portugal SGS Tempo inteiroJob Description Non-Financial Disclosures, Head of Delivery will be driving business growth and expanding services related to Corporate Sustainability Reporting Directive (CSRD) assurance and sustainability reporting services. The responsibility This role involves identifying new business opportunities, building relationships with potential clients, and...
-
Technical Support Analyst
7 meses atrás
Lisbon, Portugal BMC Software, Inc. Tempo inteiroDescription and Requirements #LI-RI1 "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best...
-
Grupo QuintoAndar | Head of Product
3 meses atrás
Lisbon, Portugal QuintoAndar Tempo inteiroAbout QuintoAndarQuintoAndar is the most valuable proptech in Latin America, leading the real estate market around 9 countries and 70 cities around the globe. Every day we open doors so people can live better by reducing hassle and facilitating housing mobility.We offer an end-to-end ecosystem for Brokers, Agents, and consumers, delighting the ones looking...
-
Grupo QuintoAndar | Head of Product
3 meses atrás
Lisbon, Portugal Grupo QuintoAndar Tempo inteiroAbout QuintoAndarQuintoAndar is the most valuable proptech in Latin America, leading the real estate market around 9 countries and 70 cities around the globe. Every day we open doors so people can live better by reducing hassle and facilitating housing mobility.We offer an end-to-end ecosystem for Brokers, Agents, and consumers, delighting the ones looking...
-
Head of Sales Portugal
2 meses atrás
Lisbon, Portugal coty Tempo inteiroHEAD OF SALES PORTUGAL, LUXURY BEAUTY BUSINESSPURPOSEOur purpose is to celebrate and liberate the diversity of beauty. We challenge conventionthrough invention, expanding our horizons to enrich your reality with possibility. We buildbrands to inspire and enable our consumers to experience the confidence and joy ofexpressing their beauty, their way.MISSION...
-
Head of Affiliate
Há 1 mês
Lisbon, Portugal Adhoq Tempo inteiroadhoq is a fast growing performance advertising startup. Our core advantage is deep knowledge and experience in all sectors of digital advertising landscape and adtech. To expand our business, we are hiring for a Head of Affiliate for our brand new Affiliate Network. This is going to be a critical role in the company.TasksDevelop and execute affiliate...
-
Polish speaking technical support engineer
2 meses atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support Engineer Lisbon, Portugal Salary Options: Option 1: €1300 gross/month with free accommodation (private room in a shared apartment). Option 2: €1417 gross/month without accommodation. Job Overview: Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the...
-
Technical Support Engineer
5 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
-
Technical Support for Microsoft – Spanish speaker
6 meses atrás
Lisbon, Portugal Teleperformance Portugal Tempo inteiroDescription What you can expectAre you a native Spanish speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues...