Technical Support Analyst
3 semanas atrás
Description and Requirements
#LI-RI1"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategyStep into a role that not only leverages your technical expertise but also broadens your horizons within the dynamic world of IT Automation. As a Technical Support Analyst at BMC, you'll be at the forefront of integrating cutting-edge technologies like Big Data, cloud-based platforms, and mobile applications. Your skills will directly enhance our customer relationships through world-class service and proactive support, ensuring customer delight at every interaction.
At BMC, we blend the stability of proven market leadership with the vitality of a startup. Here, you're not just joining a company; you're embracing an opportunity to be more and do more.
In your role, you will:
Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications. Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen. Find solutions and build knowledge bases that contribute to our collective learning and customer success.To ensure you’re set up for success, you will bring the following skillset & experience:
years’ experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems. motivated and collaborative, whatever it takes attitude. to duplicate a customer's specific software error in order to define the cause. and written communication skills for answering technical questions, and customer follow-up. in Linux/Unix and SQL. of databases like Oracle, PostgreSQL & MS SQL Server.Whilst these are nice to have, our team can help you develop in the following skills:
with Control-M Workload Automation. of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash. of Java application servers such as Weblogic, WebSphere, and Tomcat. debugging with software development tools.-
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