Technical Support Engineer

6 meses atrás

Lisbon, Portugal Microsoft Tempo inteiro

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Our Developer Support Team is responsible for helping our commercial and corporate customers by empowering and advising them when encountering problems with technologies such as: Azure Resource Manager, Azure Policy and other services used for Azure resource orchestration. We work as ONE and strive to provide a first-class customer experience by identifying and troubleshooting technical issues for our customers in partnership with our product engineering colleagues.

We are a diverse team distributed across geographies, we speak many languages, with an abundance of talents and expertise and we come from a variety of cultural backgrounds. 

Ready to join us?


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required
Several years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• Customer Support or Software Development (Cloud Application Development preferred) experience or equivalent.
• Experience in one or more programming languages: C#, C++, Java, Python, Node.js.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions

Experience in one or more of these areas desirable
• Experience in three or more of the following is preferred or plus: Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc
• Troubleshooting skills in Network and DNS is a plus
• Familiarity with Web Servers such as IIS is a plus
• Familiarity with packet sniffers: Fiddler or Network Monitor/Message Analyzer

Language Qualification
English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Technical Support Engineer

    6 meses atrás

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...

  • Azure AI Senior Technical Support Engineer

    6 meses atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Technical Support Engineer

    6 meses atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Technical Support Engineer

    6 meses atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Technical Support Engineer

    4 meses atrás

    Lisbon, Portugal Capgemini Tempo inteiro

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...

  • Technical Support Specialists

    2 meses atrás

    Lisbon, Portugal Workster Tempo inteiro

    Description Workster partners with a leading hospitality payment service platform growing their multilingual Lisbon Team. They don’t just provide world class commerce and payment services, they generate revenue for our customers and help them grow. In the early days, they set out to simplify the complex payment process of VAT refunds for...

  • Technical Support Engineer

    6 meses atrás

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...

  • Customer Technical Support

    3 meses atrás

    Lisbon, Portugal ValGenesis Tempo inteiro

    The Customer Technical Support / Application Engineer - Tier 1 at ValGenesis is a crucial member of our Customer Technical Services team, responsible for addressing customer technical concerns and ensuring high levels of customer satisfaction. This role involves direct interaction with customers to resolve technical issues, the development of documentation...

  • French Technical Support Specialist

    6 meses atrás

    Lisbon, Portugal Konecta Portugal Tempo inteiro

    Description Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support...

  • Spanish Technical Support Specialist

    3 meses atrás

    Lisbon, Portugal Konecta Portugal Tempo inteiro

    Description Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support...

  • German Technical Support Specialist

    6 meses atrás

    Lisbon, Portugal Konecta Portugal Tempo inteiro

    Description Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support...

  • Digital Collaboration Engineer

    3 meses atrás

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Support projects that bring added value to the business users in the scope of Digital Collaboration. Support and help the business teams with their needs. Troubleshoot any business issues and liaise with the solution editor if necessary Contribute to solutions usage governance definition...

  • Application Support Engineer

    5 meses atrás

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description APPLICATION SUPPORT ENGINEER Working from Portugal integrated with the IT Finance Department, you integrate the Resources and Skills Department as an Application support engineer to ensure the common tasks of an application support engineer. Available to travel within and outside Portugal, work remotely and in an hybrid model (office...

  • IoT Support Engineer

    Há 1 mês

    Lisbon, Portugal Capgemini Tempo inteiro

    IoT Support EngineerAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...

  • EUC L1 Support Engineer

    7 meses atrás

    Lisbon, Portugal DeRisk Technologies Tempo inteiro

    DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...

  • Technical Support Analyst

    7 meses atrás

    Lisbon, Portugal BMC Software, Inc. Tempo inteiro

    Description and Requirements #LI-RI1 "At BMC trust is not just a word - it's a way of life!"  We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best...

  • Technical Customer Support Representative

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Technical Customer Support Representative for their Lisbon office. Position: Technical Customer Support RepresentativeLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Assist...

  • Technical Customer Support Representative

    2 semanas atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Technical Customer Support Representative for their Lisbon office. Position: Technical Customer Support RepresentativeLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Assist...

  • Head of Technical Support

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR)Employment type: Full-time Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Design and implement a...

  • Head of Technical Support

    2 semanas atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR)Employment type: Full-time Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Design and implement a...