Azure AI Senior Technical Support Engineer

Há 4 dias

Lisbon, Portugal Microsoft Tempo inteiro

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Minimum requirements:
Extensive technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT)

• Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
• Proven experience with cloud platforms such as Azure, AWS, or GCP, with a
focus on AI/ML services. Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great prompt engineer.
• Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, e.g. TensorFlow or PyTorch.
• Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of AI.
• Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
• Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management,data visualization, and statistical analysis.

Language Qualification
German and English Language: confident in reading, writing and speaking.

Responsibilities

Response and Resolution
• You own, investigate and solve highly complex customer technical issues and serve as an technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tools (e.g. debugging).

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve highly complex customer issues, through training and readiness.

Product/Process Improvement
• You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements.

Business Integration
• You use your business and technology insights to help shape strategy when engaging with customers, partners, and teams.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Technical Support Engineer

    Há 4 dias

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Azure Senior Data Engineer

    Há 1 mês

    Lisbon, Portugal Avanade Tempo inteiro

    As an Azure Senior Data Engineer specialized in Microsoft Azure tools, you will support the implementation of projects focused on collecting, aggregating, storing, reconciling, and making data accessible from disparate sources to enable analysis and decision making. This role will also play a critical part in the data supply chain, by ensuring stakeholders...

  • Azure & AI Solution Architect Lead

    Há 1 mês

    Lisbon, Portugal Stellium Tempo inteiro

    StelliumFounded in 2020 by 3 Microsoft IT experts, Stellium is a dynamic player in Cloud and GenAI:Committed to Excellence. Stellium's growth is fueled by 40+ clients and a strategic partnership with Microsoft in Generative AI.Acknowledged by Microsoft as a Solutions Partner in “Digital & App Innovation”, “Infrastructure Azure”, and “Data & AI”,...

  • Technical Support Engineer

    2 semanas atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Technical Support Engineer

    2 semanas atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Azure Senior Cloud Engineer

    4 semanas atrás

    Lisbon, Portugal Hexa People Tempo inteiro

    == HYBRID JOB (2 days / week at the office) == What you can expect: Our client is a pharmaceutical company that specializes in researching and developing innovative treatments for pain and related conditions. The company has a global presence, with operations in several countries around the world. Its products and services are used by healthcare...

  • Technical Support Engineer

    Há 4 dias

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Azure Data Engineer

    Há 1 mês

    Lisbon, Portugal Avanade Tempo inteiro

    As an Azure Data Engineer specialized in Microsoft Azure tools, you will support the implementation of projects focused on collecting, aggregating, storing, reconciling, and making data accessible from disparate sources to enable analysis and decision making.This role will also play a critical part in the data supply chain, by ensuring stakeholders can...

  • Senior Full Stack Engineer

    1 semana atrás

    Lisbon, Portugal Signal AI Tempo inteiro

    At SignalAI, a senior engineering position is a guiding role, operating primarily within the scope of a single cross-functional team. This role also contributes to the broader engineering group's standards, technology evolution, and diverse working methods. The individual in this role will leverage their talents and expertise to provide clear, concise, and...

  • Senior Full Stack Engineer

    1 semana atrás

    Lisbon, Portugal Signal AI Tempo inteiro

    At SignalAI, a senior engineering position is a guiding role, operating primarily within the scope of a single cross-functional team. This role also contributes to the broader engineering group's standards, technology evolution, and diverse working methods. The individual in this role will leverage their talents and expertise to provide clear, concise, and...

  • Technical Support Engineer

    2 semanas atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Machine Learning

    Há 1 mês

    Lisbon, Portugal Defined.ai Tempo inteiro

    Description What will you do? Work with Natural Language Processing (NLP)) and SpeechRecognition projects. Collaborate with stakeholders, understand project needs, and translate them into effective AI solutions by undertaking cost-benefit analysis ensuring these systems align with overall business goals. Evaluate and productionize AI models by...

  • Cloud Engineer

    Há 1 mês

    Lisbon, Portugal Obungi GmbH Tempo inteiro

    Hi! We are Obungi – the Data, Analytics & AI experts! We are Obungi - the data, analytics & AI experts from Hamburg and one of the top Microsoft managed partners in Germany. Established in 2005, we realize cloud-based business solutions with a focus on Data, Analytics & AI solutions. Using state-of-the-art technologies, we always aim to support our...

  • Technical Support Engineer

    1 semana atrás

    Lisbon, Portugal Hexa People Tempo inteiro

    == HYBRID JOB (2 days / week at the office) == What you can expect: Our client specializes in cybersecurity solutions, offering advanced technologies to protect businesses from evolving digital threats. With a team of dedicated experts, the focus lies on innovation and collaboration to ensure the resilience and security of our client's digital assets. What...

  • Developer Senior AI

    4 semanas atrás

    Lisbon, Portugal Alter Solutions Tempo inteiro

    Descrição do empregoEstamos à procura de um Developer Senior especializado em Inteligência Artificial (GenAI) para se juntar à nossa equipa em Alfragide. Este profissional terá um papel crucial no desenho e desenvolvimento de soluções de GenAI, colaborando com equipas multidisciplinares para criar soluções inovadoras e de alto...

  • Technical Support Engineer

    3 semanas atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Senior Azure DevOps Engineer

    4 semanas atrás

    Lisbon, Portugal Capgemini Tempo inteiro

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a...

  • Senior Python

    Há 1 mês

    Lisbon, Portugal YTM ventures Tempo inteiro

    Senior Python (Django) EngineerLocation: Lisbon. Super relocation package. About: The company is a full-cycle software development company focused on web and mobile development. The company is delivering technological solutions to different startups and businesses around the world, including the US, Europe, and Australia.Conditions and Benefits:Competitive...

  • Lucinity - AI Engineer

    Há 1 mês

    Lisboa, Lisbon, Portugal Damia Group Portugal Tempo inteiro

    Lucinity is hiring a AI Engineer to join their amazing teamAbout the company: This is an opportunity to be part of the initial team in Portugal of a startup from Iceland, headquartered in Reykjavík, working to Make Money Good, through AI for Anti Money Laundry solutions.Lucinity's mission entails connecting technology and purposeful design to help its...

  • Senior Generative AI

    Há 1 mês

    Lisbon, Portugal Mind Source Tempo inteiro

    Local: Lisboa (Híbrido) Descritivo da função: A Mind Source está a reforçar a sua equipa de Business Insights através de um Sénior Generative AI. Perfil: Licenciatura em Engenharia Informática ou equivalentes; Experiência profissional mínima de 4 anos em IA/ML e algoritmos de GenAI; Sólidos conhecimentos no desenho e...