Backoffice Specialist with Turkish

4 semanas atrás


Lisbon, Portugal SmartRecruitments Tempo inteiro
  • Hybrid work from Lisbon
  • Work permit for Portugal is required

About the project:

You will be providing services for Turkish-speaking clients and help them solve any problems or inquiries they might have regarding the product or service offered by the company.

Your tasks:

  • receive escalations from customer-facing colleagues and works under strict regulations
  • handle complex issues relating to the fulfilment of online orders placed by customers
  • ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase (from order induction to item delivery, and from handling flavour changes to RMA completion
  • provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.
  • perform investigations that will lead to decisions impacting relations with customers and partners
  • customer phone and email outreach are necessary to relay issue resolution, providing timely updates when investigating and when restoring the relationship
  • performing tasks in SAP at a high detail level for record-keeping is essential

What you need:

  • Fluency in Turkish
  • Fluent in English
  • Nice to have previous Customer Support experience

What we offer

  • Salary: 1411€ gross / month
  • Public and Private health insurance provided by the employer
  • Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
  • Private health insurance after contract signature (additionally to the standard insurance).

FOR INTERNATIONAL CANDIDATES:

  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your initial flight expenses after 9 months of successful integration;
  • Free Portuguese lessons, sports activities, cooking lessons and much more




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