Backoffice Specialist with Turkish
Há 1 mês
- Hybrid work from Lisbon
- Work permit for Portugal is required
About the project:
You will be providing services for Turkish-speaking clients and help them solve any problems or inquiries they might have regarding the product or service offered by the company.
Your tasks:
- receive escalations from customer-facing colleagues and works under strict regulations
- handle complex issues relating to the fulfilment of online orders placed by customers
- ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase (from order induction to item delivery, and from handling flavour changes to RMA completion
- provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.
- perform investigations that will lead to decisions impacting relations with customers and partners
- customer phone and email outreach are necessary to relay issue resolution, providing timely updates when investigating and when restoring the relationship
- performing tasks in SAP at a high detail level for record-keeping is essential
What you need:
- Fluency in Turkish
- Fluent in English
- Nice to have previous Customer Support experience
What we offer
- Salary: 1411€ gross / month
- Public and Private health insurance provided by the employer
- Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
- Private health insurance after contract signature (additionally to the standard insurance).
FOR INTERNATIONAL CANDIDATES:
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your initial flight expenses after 9 months of successful integration;
- Free Portuguese lessons, sports activities, cooking lessons and much more
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