Quality Analyst

Há 7 dias


Lisbon, Portugal Cross Border Talents Tempo inteiro

Quality Analyst (German Speaker)

Location: Lisbon, Portugal
Job Type: On-site, Full-time
Languages Required: Native or fluent in German, with good English proficiency

Are you detail-oriented with a passion for quality assurance?
We are seeking a dedicated German-speaking Quality Analyst to join our team in Lisbon, Portugal. If you excel in analysis, problem-solving, and ensuring the highest standards of service, we want to hear from you

Key Responsibilities:
  • Monitor and evaluate customer interactions to ensure compliance with company and client standards.
  • Provide constructive feedback and actionable recommendations to improve agent performance.
  • Analyze trends and generate detailed reports on quality metrics.
  • Collaborate with internal teams to develop strategies that enhance the customer experience.
  • Identify training needs and support the development of continuous improvement initiatives.
Requirements:
  • Language Skills: Native or fluent in German and proficient in English (both written and spoken).
  • Experience: Previous experience in quality analysis, customer support, or a related role is preferred.
  • Strong analytical skills with an eye for detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
What We Offer:
  • Competitive salary and benefits package.
  • Comprehensive training and development programs.
  • A multicultural and inclusive workplace in the vibrant city of Lisbon.
  • Opportunities for professional growth within a global organization.

Interested candidates are invited to send their CV 


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