Quality Analyst
3 semanas atrás
Location: Lisbon, Portugal
Job Type: On-site, Full-time
Languages Required: Native or fluent in German, with good English proficiency
Are you detail-oriented with a passion for quality assurance?
We are seeking a dedicated German-speaking Quality Analyst to join our team in Lisbon, Portugal. If you excel in analysis, problem-solving, and ensuring the highest standards of service, we want to hear from you
- Monitor and evaluate customer interactions to ensure compliance with company and client standards.
- Provide constructive feedback and actionable recommendations to improve agent performance.
- Analyze trends and generate detailed reports on quality metrics.
- Collaborate with internal teams to develop strategies that enhance the customer experience.
- Identify training needs and support the development of continuous improvement initiatives.
- Language Skills: Native or fluent in German and proficient in English (both written and spoken).
- Experience: Previous experience in quality analysis, customer support, or a related role is preferred.
- Strong analytical skills with an eye for detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A multicultural and inclusive workplace in the vibrant city of Lisbon.
- Opportunities for professional growth within a global organization.
Interested candidates are invited to send their CV
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