Onsite Dutch-Speaking Customer Service Representative

1 semana atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro

Job Title: Onsite Dutch-Speaking Customer Service Representative
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:
  • Competitive Salary
  • Health and Life Insurance (Comprehensive coverage)
  • Career Growth and Development Opportunities
  • Meal Allowance
  • Transport Allowance
  • Company-Provided Equipment (Laptop, tools, and software)
  • Onsite Work: Work within a dynamic, collaborative, and supportive environment
Shift Details:
  • Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including night shifts)
  • Days Off: 2 Rotative Days per week
  • Shift Pattern: Rotating shifts covering mornings, afternoons, and nights
Language Requirements:
  • Dutch (Minimum C2 level required)
  • English (Intermediate level preferred)
Job Description:

We are looking for a highly motivated Dutch-Speaking Customer Service Representative to join our growing team in Lisbon. This is an onsite-only position for individuals passionate about providing exceptional customer service in the website technical solutions industry. In this role, you will be the first point of contact for Dutch-speaking customers seeking support for technical issues related to our advanced website solutions.

While prior experience in customer service or technical support is a plus, it is not a requirement. We value candidates who are eager to learn, have strong problem-solving skills, and are committed to delivering high-quality service. You will receive extensive training to help you succeed in your role and become a key part of a growing team.

In this position, you will be working on-site in Lisbon, where you will have the opportunity to collaborate with an international team. We offer competitive salary packages, career growth opportunities, and the chance to be a part of an evolving and innovative company that is focused on technical solutions for websites.

If you are passionate about technology, customer service, and thrive in a fast-paced, dynamic work environment, this is the perfect opportunity for you

Key Responsibilities:
  • Provide top-quality customer service to Dutch-speaking clients, assisting them with technical issues related to website solutions via phone, email, or chat
  • Resolve technical issues and provide step-by-step troubleshooting assistance to clients for website-related queries such as setup, configuration, or functionality issues
  • Help customers navigate website tools, understand features, and offer advice on how to make the most of our solutions
  • Maintain clear and accurate records of all customer interactions and actions taken within the company’s CRM system
  • Ensure customer satisfaction through prompt and efficient issue resolution
  • Follow company guidelines and processes to troubleshoot, escalate, or resolve issues efficiently
  • Provide feedback and insights to management on customer concerns, product performance, and potential improvements
  • Work closely with internal teams such as technical support and development to ensure accurate solutions for customers
  • Maintain confidentiality and adhere to company policies regarding data protection and customer privacy
  • Collaborate with the team to improve internal processes and enhance the overall customer experience
  • Take ownership of customer issues, ensuring they are resolved in a timely manner, and provide follow-up as needed
  • Demonstrate a strong understanding of website technologies, tools, and common issues related to online platforms
Skills and Qualifications:
  • Fluency in Dutch (C2 level required)
  • Intermediate English proficiency (B2 level preferred)
  • Previous experience in customer service or technical support is a plus, but not mandatory
  • Technical aptitude or willingness to learn about website technical solutions
  • Excellent communication skills (written and verbal) with a customer-centric approach
  • Strong problem-solving abilities, with a methodical approach to troubleshooting and issue resolution
  • Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously
  • Attention to detail and ability to work through repetitive tasks with accuracy
  • Ability to manage stress and maintain composure while addressing customer concerns
  • Demonstrates professionalism, empathy, and patience in every customer interaction
  • EU ID required to work legally in Portugal
  • Residence Card required for non-EU nationals
Additional Benefits:
  • Health and Life Insurance: Comprehensive coverage for you and your family from day one of employment
  • Career Growth Opportunities: We believe in nurturing our employees' potential. This position offers clear pathways for advancement within the company
  • Meal Allowance: Provided daily to cover meal expenses while working onsite
  • Transport Allowance: Assistance for commuting costs to ensure you can focus on your role without financial worries
  • Company-Provided Equipment: All necessary tools (laptop, software, etc.) will be supplied to ensure a seamless work experience
  • Onsite Work Environment: Work within an engaging and supportive team, where collaboration is valued, and personal growth is encouraged

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