Customer Care Agent Export

2 semanas atrás

Maia, Portugal Hottinger, Bruel & Kjaer Tempo inteiro

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry.

You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Your tasks:

Sales & Service related tasks:

  • Issue CRM quotes
  • Proactive followup on quotes
  • Receive evaluate and process customer purchase orders using SAP-ERP
  • Process export orders including L/C payment terms
  • Master data administration
  • Run customer satisfaction survey
  • NPS
  • Handle customer portals Other general tasks
  • Coordination of customer issues with internal peers
  • Process supplier forms for our customers
  • General other administrative office tasks
Your Profile

Our customer care agents have a certified commercial qualification, are fluent in German & English speaking and writing. Experienced in commercial sales and logistics processes as well as customer communication.

Multi-tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.

Your Qualifications

  • Experienced MS-Office, CRM and ERP (SAP) user
  • Team player and active independent working
  • Target oriented, flexible and resilient
  • Highly customer focused
  • Reliable, diligent and communicative
We offer


As an international company in the segment of acoustics & vibration, sensors, data-acquisition[1]systems and software we offer the opportunity to develop professionally in a global environment with diversified work and responsibility, but also play a major role in shaping new processes as well as to work with customers in various segments such as automotive, medical, industrial, acoustics and aerospace worldwide.

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