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Support Analyst

3 meses atrás

Lisboa, Lisboa, Portugal Winning Tempo inteiro

Na WINNING CONSULTING procuramos um perfil de
Support Analyst para se juntar à nossa equipa de consultoria num projeto importante em Lisboa (híbrido).


TAREFAS/FUNÇÕES

  • Dar suporte de 1 linha;
  • Manter um registo adequado da resolução através do sistema CRM Utilizar a base de dados de gestão do conhecimento para encontrar soluções para os problemas;
  • Documentar e comunicar os resultados aos utilizadores internos e externos;
  • Desenvolver confiança e modelos de comunicação aberta, franca e respeitosa e trabalho de equipa colaborativo.

Requisitos:

  • Formação superior nas áreas de Engenharia, Matemática, Contabilidade, Gestão ou Economia;
  • Experiência profissional comprovada em áreas de suporte ao cliente;
  • Experiência com plataformas de ticketing;
  • Conhecimentos de formatos EDI e XML (valorizado);
  • Bons conhecimentos de inglês.

Quem Somos?
A Winning Consulting é uma empresa de consultoria que oferece serviços de consultadoria, formação, recrutamento e investigação.

Apoiamos os nossos clientes na procura de soluções inovadoras e sustentáveis, desde a aplicação do conhecimento científico na resolução de problemas complexos de gestão até à transformação digital e tecnológica das organizações.

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