Support Analyst

1 semana atrás


Lisboa, Portugal Winning Tempo inteiro

Na WINNING CONSULTING procuramos um perfil de **Support Analyst** para se juntar à nossa equipa de consultoria num projeto importante em Lisboa (híbrido).

**TAREFAS/FUNÇÕES**
- Dar suporte de 1 linha;
- Manter um registo adequado da resolução através do sistema CRM Utilizar a base de dados de gestão do conhecimento para encontrar soluções para os problemas;
- Documentar e comunicar os resultados aos utilizadores internos e externos;
- Desenvolver confiança e modelos de comunicação aberta, franca e respeitosa e trabalho de equipa colaborativo.

**Requisitos**:

- Formação superior nas áreas de Engenharia, Matemática, Contabilidade, Gestão ou Economia;
- Experiência profissional comprovada em áreas de suporte ao cliente;
- Experiência com plataformas de ticketing;
- Conhecimentos de formatos EDI e XML (valorizado);
- Bons conhecimentos de inglês.

**Quem Somos?**

A Winning Consulting é uma empresa de consultoria que oferece serviços de consultadoria, formação, recrutamento e investigação. Apoiamos os nossos clientes na procura de soluções inovadoras e sustentáveis, desde a aplicação do conhecimento científico na resolução de problemas complexos de gestão até à transformação digital e tecnológica das organizações.

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