Russian Speaking Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro

Job Title:
Remote Russian-Speaking Customer Service Representative


Location:
Remote (Portugal)


Company Overview:

Careerxtra is a dynamic and rapidly growing Recruitment company committed to providing exceptional customer service to our diverse clientele. Our team is passionate about delivering top-notch service and ensuring customer satisfaction at every touchpoint.

Position Overview:

We are seeking a highly motivated and skilled Russian-speaking Customer Service Representative to join our remote team in Portugal.

As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing assistance in a timely and professional manner.


Responsibilities:

  • Provide product information, assistance with orders, and troubleshooting support to customers in Russian.
  • Resolve customer complaints and issues effectively, escalating as necessary to ensure a satisfactory resolution.
  • Collaborate with internal teams to address customer concerns and improve overall customer experience.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Assist with other customer servicerelated tasks and projects as assigned.

Requirements:

  • Fluent in Russian and proficient in English (both written and verbal).
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities with a customerfocused mindset.
  • Ability to multitask and prioritize in a fastpaced environment.
  • Familiarity with CRM systems and basic computer skills.
  • Must have a valid Portuguese residence card.

Benefits:

  • Competitive salary with performancebased incentives.
  • Flexible remote work environment.
  • Opportunities for career advancement and professional development.
  • Supportive team culture with regular teambuilding activities.
  • Health insurance and other benefits.
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