Adobe Technical Support

2 semanas atrás


Lisboa, Lisboa, Portugal Speakit Jobs Tempo inteiro
Do you speak German? A new position in _technical support_ is opening a new door in your life

On behalf of our client, we are currently looking for an enthusiastic & communicative _Technical Support Consultant. _Ready to join your next adventure?


Benefit from a unique opportunity to become _Technical Support Consultant_ for one of the biggest tech companies in an excellent working environment.


You will handle and resolve customers' technical issues as the first contact, while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

Now, you can use your language skills and be a part of a dynamic and multicultural team in Portugal

Responsibilities

  • Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds
  • Listen to descriptions of customer issues and determine how and if they can be fixed.
  • Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems
  • Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.

Requirements:

  • C2 level or higher in German
  • B1-B2 level in English
  • Tech savvy, curious about new technologies
  • Great communication skills
  • Prior customer support experience would be an advantage

Benefits

  • Competitive monthly salary + 2 extra salaries per year
  • Monthly productivity bonus
  • Complete relocation package (flight ticket to Lisbon, pickup & drop, fully paid private bedroom in an apartment), when applicable
  • Health package
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Portuguese language courses
  • Work for a Great Place to Work-Certified company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Salary: 1,812.17€ per month

Application Question(s):

  • Are you legally able to work in Portugal?
  • Are you able to start immediately?

Education:

  • High school or equivalent (required)

Language:

  • German (required)
  • English (required)
Application Deadline: 14/03/2024

Expected Start Date: 20/03/2024
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