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Portuguese Technical Support
2 semanas atrás
- Escalate issues (when required) to the appropriate channel
- Record, track, and document customer interaction in ticketing system
- Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the support plan of the customers and partners
- Identify and learn old and new software features supported by the organization Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
- Develop FAQ and Knowledge Base articles to aid in issue resolution
- Logical understanding of process workflow and able to adapt to new tools, if required
Salary: 1,751.61€ per month
Language:
- Portuguese (preferred)
- English (preferred)
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