Portuguese Technical Support

2 semanas atrás


Lisboa, Lisboa, Portugal LTS Search Tempo inteiro
Hands-on experience working with ticketing tools and SLA governed environment

  • Escalate issues (when required) to the appropriate channel
  • Record, track, and document customer interaction in ticketing system
  • Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the support plan of the customers and partners
  • Identify and learn old and new software features supported by the organization Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
  • Develop FAQ and Knowledge Base articles to aid in issue resolution
  • Logical understanding of process workflow and able to adapt to new tools, if required
(VISA AND ONE WAY FLIGHT TICKET PROVIDED)

Salary: 1,751.61€ per month

Language:

  • Portuguese (preferred)
  • English (preferred)

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