![Angry Ventures](https://media.trabajo.org/img/noimg.jpg)
Customer Support Agent
1 semana atrás
We are looking for a Customer Support Agent eager to build an outstanding support service and contribute to the digital transition of a well-reputed financial company.
The professional will be hired by a partner company and will work closely with Angry Ventures.
As a Customer Support Agent, you will play a key role in delivering, defining, and growing the customer service department of SGF - Sociedade Gestora Fundos De Pensões, a savings management company with over 30 years of experience.
About the company/challenge
SGF - Sociedade Gestora Fundos De Pensões offers saving management solutions for customers who wish to invest or optimize their savings.
SGF - Sociedade Gestora Fundos De Pensões is part of Golden, a holding company specializing in financial advising, asset management, and brokerage.
Roles and responsibilities
- Improve customer service experience and create engaged/loyal customers.
- Reply to customers on several channels, including social media, website, and phone calls.
- Work closely with other teams (commercial, marketing, and operations) to provide accurate, timely, and empathetic answers to the customers' questions.
- Use and enhance the CRM tool, keeping it updated with relevant information.
- Develop and document service procedures, such as FAQs or workflows.
- Analyze customer support statistics and build reports.
- Maintain an orderly workflow according to priorities.
- Participate and contribute with insights to the improvement and growth of the customer support department and the company.
Requirements:
- Excellent writing and communication skills in Portuguese and English.
- 1+ year of handson experience as a support/customer service agent on a SaaS product.
- Ability to adapt to and be empathic with different customers.
- Knowledge of customer management software, such as Zendesk or Active Campaign.
- Interest in developing CRM optimization skills, including web app thirdparty integrations and workflow automation.
- Willingness to work with other teams to improve customer support and customer journey.
- Analytical skills and reporting.
Location
The Customer Support Agent will work in SGF - Sociedade Gestora Fundos De Pensões office in Lisbon.
Tipo de oferta:
Full-time
-
Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Location: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are facing, handle complaints, provide...
-
German-Speaking Banking Customer Support Advisor
1 semana atrás
Porto, Porto, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-speaking Banking Customer Support Advisor Work for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts Your Role Handle all incoming contacts from customers of a banking company...
-
Customer Support Agents
1 semana atrás
Porto, Porto, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 18-Aug-2023- Salário- Localização- Porto- Categoria- Permanente- Sector- Apoio ao Cliente e Contact Center- Referência- BBBH626955Descrição:Job Type: Permanent, Full-timeJob Location: Porto - TrindadeWorkplace: On-siteWork schedule: Monday to Saturday, 8h/day between 08 am and 06 pmKelly is currently recruiting Customer Support Agents(M/F)...
-
Customer Support Agents
1 semana atrás
Porto, Porto, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 29-Aug-2023- Salário- Localização- Porto- Categoria- Permanente- Sector- Apoio ao Cliente e Contact Center- Referência- BBBH627180Descrição:Job Type: Permanent, Full-timeJob Location: Porto - TrindadeWorkplace: On-siteSalary: net monthly amount of 1300€ (includes base salary, holiday and Christmas allowance paid every month in small parts,...
-
Customer Support Agents
1 semana atrás
Porto, Porto, Portugal Kelly Services-Portugal Tempo inteiroPublicado 27Nov2023SalárioLocalização PortoCategoria PermanenteSector Apoio ao Cliente e Contact CenterReferência BBBH627180DescriçãoJob Type: Permanent, Full-timeJob Location: Porto - TrindadeWorkplace: On-siteSalary: net monthly amount of 1300€ (includes base salary, holiday and Christmas allowance paid every month in small parts, and meal...
-
Danish Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Vertente Humana Tempo inteiroAre you a motivated and communicative person who loves helping others? This is the perfect opportunity for youVertente Humana is currently recruiting DANISH speakers for a renowned company located in Porto.Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections...
-
Italian Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Vertente Humana Tempo inteiroAre you a motivated and communicative person who loves helping others? This is the perfect opportunity for youVertente Humana is currently recruiting ITALIAN speakers for a renowned company located in Porto.Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections...
-
Norwegian Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Vertente Humana Tempo inteiro- Are you a motivated and communicative person who loves helping others? This is the perfect opportunity for you -Vertente Humana is currently recruiting NORWEGIAN speakers for a renowned company located in Porto.Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and...
-
Customer Support
1 semana atrás
Porto, Porto, Portugal Transcom Tempo inteiroCustomer Support German Speaker (Porto)Location: Portugal, PortoJob Title: Customer Service Representative (CSR)Languages: English, GermanDu sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich Join our team as a skilled German Language Guru, helping our clients on their way to financial freedom. We provide customer...
-
Customer Support
1 semana atrás
Porto, Porto, Portugal Transcom Portugal Tempo inteiroDu sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich Join our team as a skilled German Language Guru, helping our clients on their health related issues. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients.What is in it for you? attractive salarypaid education...
-
Dutch-speaking Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Vertente Humana Tempo inteiroAre you a motivated and communicative person who loves helping others? This is the perfect opportunity for you in telecommunications fieldVertente Humana is currently recruiting Dutch speakers for a renowned company located in Porto.Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical...
-
Finnish-speaking Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Vertente Humana Tempo inteiroAre you a motivated and communicative person who loves helping others? This is the perfect opportunity for you in telecommunications fieldVertente Humana is currently recruiting Finnish speakers for a renowned company located in Porto.Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical...
-
Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Randstad Portugal Tempo inteiroAre you fluent in italian and looking for a job in the tech business?Are you living in Porto?This company specializes in mobile payments and providing support to small and medium business.With an "outside the box" attitude and a special focus on technology and development, they are growing and looking for new people with a similar mindset to be working from...
-
Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroAre you looking for a new challenge? If you're fluent in German, have good English skills and would like to work with a tech company focused in developing mobile payment solutions, we have the job for you.We are looking for people with great ethics to join a team that thinks tech and finances "out-of-the-box" and focus on innovation.In this position you will...
-
Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroAre you looking for a new challenge? If you're fluent in German, have good English skills and would like to work with a tech company focused in developing mobile payment solutions, we have the job for you.We are looking for people with great ethics to join a team that thinks tech and finances "out-of-the-box" and focus on innovation.In this position you will...
-
Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Randstad Portugal Tempo inteiroAre you looking for a new challenge? If you're fluent in German, have good English skills and would like to work with a tech company focused in developing mobile payment solutions, we have the job for you.We are looking for people with great ethics to join a team that thinks tech and finances "out-of-the-box" and focus on innovation.In this position you will...
-
Customer Support
1 semana atrás
Porto, Porto, Portugal Transcom Tempo inteiroLocation: Portugal, Porto Job category: Customer Service Representative (CSR) Join our team as a skilled Norwegian Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you...
-
Customer Support
1 semana atrás
Porto, Porto, Portugal Transcom Portugal Tempo inteiroDu sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dichWhat is in it for you?- attractive salary- paid education and care for each individual - we make sure that you start work more ready than ever- full-time employment contract- vacation and holiday bonuses - we want to say thank you on the happiest seasons of the...
-
Korean-speaking Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Vertente Humana Tempo inteiroAre you a motivated and communicative person who loves helping others? This is the perfect opportunity for you in telecommunications fieldVertente Humana is currently recruiting Korean speakers for a renowned company located in Porto.Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical...
-
Finnish-speaking Customer Support Agent
1 semana atrás
Porto, Porto, Portugal Vertente Humana Tempo inteiroAre you a motivated and communicative person who loves helping others? This is the perfect opportunity for you in telecommunications fieldVertente Humana is currently recruiting Finnish speakers for a renowned company located in Porto.Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical...