1st Line Support/service Desk

1 semana atrás


Lisboa, Lisboa, Portugal Noesis Tempo inteiro

1st Line Support/Service Desk - Full Remote

  • Lisboa
  • Published on June 6, 2023Description

Main Tasks and Responsibilities:

  • Assist colleagues during onboarding to ensure maximum adoption of our technology stack;
  • Assist our users in maximizing use of existing technologies;
  • Identify opportunities for improvement;
  • Proactively execute technical tasks so that systems run smoothly;
  • Act early and decisively on 1st signs of alarm so that business doesn't stop;
  • Be the user voice for development and Operation Teams;
  • Troubleshoot incidents so that development teams have all info to fix problems;
  • Write easytofollow FAQs, using language normal humans can understand;
  • Be an expert in the end user portion of our technology landscape;
  • Ensure hardware and software availability, with controlled costs.

Requirements:

  • 2 years experience in Service Desk position in an international environment;
  • Excellent level of English;
  • Strong technical background, both in software and in end user hardware;
  • Experience in Mac and/or Windows configurations;
  • Available for Us Shifts (1pm 10pm) Monday
  • Friday.

Is strong a plus, if you have:

  • Experience in Google Workspace, Atlassian products;
  • Experience in Zoom or other conferencing technologies;
  • Experience in programming or RPA tools;
  • ITIL awareness;

Join us. Let's innovate together
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Details

CATEGORY
Computing and telecommunications
SUB
CATEGORY
Helpdesk

SECTOR
Programming, consulting and other computing activities

WORKDAY
Full Time

WORK MODE
Telecommuting / Remote

PROFESSIONAL LEVEL
Specialist

DEPARTAMENT
Computing
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