Servicedesk - Porto Abl

1 semana atrás

Lisboa, Lisboa, Portugal Capgemini Tempo inteiro
Capgemini is hiring a
Service Desk Analyst based in Porto
If you have experience working as a Service Desk, your place is with us

You will be joining our team and working close with our clients.

What are we looking for?

  • 12th year completed or equivalent;
  • Average knowledge of english for international support contacts;
  • Experience setting up Windows environment (enduser) and mobile devices (Android/IOS);
  • Experience as Service Desk (1st line):
  • Communication with the end user providing a single channel of communication;
  • Supporting the user in problems and doubts reported;
  • Systematization of the information to be passed on to the onsite support teams;
  • Management of problems with the communications operator;
  • Access control system operation;
  • Experience as Field Support (2nd line):
  • Technically intervene with the equipment and users at the customer's premises;
  • Interact with third parties to support interventions;
  • Support the user in the use of IT resources.

What are we offering?

  • The chance to work on interesting challenging projects for national and international clients;
  • The opportunity to work in great, dynamic teams;
  • Health and Life insurance;
  • The possibility of investing in certifications and training;
  • A permanent contract with an attractive compensation package and benefits.

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