Customer Care Specialist 1st Level Support

1 semana atrás

Porto, Porto, Portugal FARO Technologies Tempo inteiro
Porto, Portugal - Hybrid
More details
Permanent
Business Applications (BI/CRM/ERP)
At most 2 years of experience - Junior
Requires work permit

Language(s): Required German

  • Nice to have English

SKILLS

Must have:

Customer Support

Other Required:

Git
Google Tagmanager

DESCRIPTION
FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies.

Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges.

In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies

Learn more about FARO here

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.

We are seeking a Customer Care Specialist 1st Level Support (m/w/d) with German language knowledge, located in Portugal, Porto.

Respond to both internal and external customer inquiries related to the organization's hardware and software products
Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
Achieve the highest standards in first contact resolution and customer satisfaction
Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
Point of contact for Channel Partner and Distributor support to all non-technical related inquiries

REQUIREMENTS:

This position requires
Strong service-oriented mindset
Strong communications skills
Fluency in German and in English are required
Commercial or technical education (apprenticeship)
Demonstrate work experience in a service-oriented organization

Inclusive
At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees.

We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Join us.

Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.


PERKS
FARO offers
In general, a permanent employment contract
Flexible working hours
Training

Other employee services:
Health insurance, free drinks, fresh fruit, charity runs or other sport events, Meal cards

REMOTE DETAILS
3 days/week onsite and 2 days home office

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