Customer Care Specialist 1st Level Support

2 semanas atrás


Porto, Porto, Portugal BRIGHTWIZARD, S.A. Tempo inteiro
Customer Care Specialist - 1st Level Support
Fluent in German, based in Porto, Portugal

Apply at:
@-
  • Role:
  • Address both internal and external customer queries regarding the organization's hardware and software products
  • Provide assistance, basic guidance, and solutions outlined in the guidelines; process quotes and orders
  • Strive for topnotch first contact resolution and customer satisfaction
  • Maintain comprehensive notes and documentation for each support incident and customer information in the ticketing system
  • Collaborate closely with other support level teams to ensure an exceptional Customer Experience throughout the Support Chain
  • Serve as the main point of contact for Channel Partner and Distributor support for all nontechnical inquiries

This position requires:

  • Strong serviceoriented mindset
  • Strong communications skills
  • Fluency in German and in English are required
  • Commercial or technical education (apprenticeship)
  • Demonstrate work experience in a serviceoriented organization
  • Hybrid model: 3 days/week onsite and 2 days home office

Benefits:

  • Permanent employment contract
  • Flexible working hours
  • Meal Card
  • Health insurance
  • Training
  • Free drinks, fresh fruit
  • Charity runs or other sport events


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