French Customer Success Specialist In Lisbon

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Are you a French language wizard Were on the hunt for an extraordinary individual to become our Customer Agent Maestro

About Us:
We craft gamechanging customer experiences that drive brand growth worldwide. With deep insights and cuttingedge technology we design integrated journeys that transcend expectations and scale seamlessly. Whether youre a startup or a global brand were your partner for success. Weve got you covered no matter the complexity or scope of your customer journey.

Role Overview:

As a French Customer Agent youll provide excellent service to our clients addressing inquiries and resolving issues via phone email and chat.

Youll collaborate with internal teams to enhance the customer experience and contribute to process improvements. This role offers an opportunity to make a meaningful impact and ensure customer satisfaction.

Key Responsibilities:
Provide application support primarily through inbound calls assisting with inquiries about usage and credit status. Analyze customer needs personalize interactions and guide them through financing options. Address account creation and balance management inquiries fostering lasting relationships and seizing commercial opportunities. Inform customers about service features manage files diligently and adhere to safety regulations.

Qualifications:
Native French B2/C1 proficiency in

English Why Join Us:

Attractive Salary:
We offer competitive compensation packages that reflect your skills and experience ensuring that your hard work is recognized and rewarded

Performance Bonus:
In addition to your salary youll have the opportunity to earn performance bonuses based on your contributions and achievements motivating you to excel in your role

Meal Allowance:
Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours ensuring that you can stay fueled and focused throughout the day

Transportation Allowance:
We provide a transportation allowance to help ease the cost of commuting to and from work ensuring that you have convenient and affordable transportation options

Health and Life Insurance:
Comprehensive coverage reflecting our commitment to your wellbeing.
Ready to embark on this customer support adventure Submit your application today and we will get in touch with you

Remote Work :
No

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