German-speaking Customer Advisor at Wacom

2 semanas atrás


Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

Dive into the creative world of digital art and technology by joining Wacom in Lisbon as a German-Speaking Customer Advisor.

This role is an incredible opportunity for those passionate about providing exceptional customer service in the tech and graphics industry.


About Wacom:


Wacom, a leader in digital pen technology and graphic tablets, has been innovating in the field of digital art since 1983.

With a global presence and a commitment to enhancing the harmony between technology and human creativity, Wacom offers a unique platform for tech enthusiasts to engage in a customer-focused environment.


Your Profile:

  • Fluent in German, with good English communication skills
  • Capable of handling productrelated queries and assisting with purchases
  • Skilled in managing returns and exchanges
  • Proficient in resolving technical issues at a basic level
  • Committed to solving customer queries in the first interaction
  • Continuous improvement mindset to report significant and recurring issues to the management team

Your Responsibilities:

  • Provide assistance with productrelated inquiries and purchase decisions
  • Handle requests for returns and exchanges
  • Identify and address technical queries at the first level of support
  • Aim to resolve all queries in the initial customer call
  • Continuously improve service quality by reporting significant issues to the management team

Benefits:

  • Intensive training program in products, services, and customer management
  • Competitive remuneration package
  • Private health insurance after contract signature
  • Potential for professional growth in a globally recognized company
  • The opportunity to work in the vibrant and culturally rich city of Lisbon
  • Free Language courses
  • Team building and outdoor activities organized by the employee

Full Relocation package

  • Accommodation
  • Airport pickup
  • Administrative support for integration in Portugal.
  • Reimbursement of flight costs.
  • Once per year you will get a flight ticket to visit your home country


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